Brittany Laster
Victorville,CA
Summary
Organized and dedicated Administrative Assistant with Metrics exceeding standard level records due to providing exceptional customer service in fast-paced environments to more than 29 members per scheduled shift. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Advocate Member Service Representative
United Healthcare
10.2023 - Current
- Responded to customer calls and emails to answer questions about benefits, products and services.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Collaborated with nursing staff to create individualized care plans tailored to each patients needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Benefits Eligibility Social Worker
County Of San Bernardino TAD Office
Hesperia, CA
03.2016 - 09.2023
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel..
- Coached new employees on administrative procedures, company policies and performance standards.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Improved client satisfaction by promptly addressing inquiries and providing accurate benefit eligibility information.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Claims Specialist
ManpowerGroup
Victorville
03.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Prepared and presented claims to other insurance companies and collaborated to gain necessary information to resolve claims.
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC09.2025
Associate of Science - Information Technology
Strayer University
Washington, DC06.2023
High School Diploma -
Victor Valley High School
Victorville, CA06.2005
Skills
- Claims Adjudication Research
- Standard Operations Procedure Interpretation
- Identifying Errors Based on Obsolete Health Data Service Codes
- Claim Processing
- Identification of erroneous claim and benefits issuance
- Establishing and Collecting Benefit Over payment and Over Issuances
- Locating Claim Documentation
- Effective Communication
- Clerical Skills
- Empathy
Timeline
Advocate Member Service Representative
United Healthcare
10.2023 - Current
Claims Specialist
ManpowerGroup
03.2022 - 01.2023
Benefits Eligibility Social Worker
County Of San Bernardino TAD Office
03.2016 - 09.2023
Bachelor of Science - Information Technology
Strayer University
Associate of Science - Information Technology
Strayer University
High School Diploma -
Victor Valley High School