Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Lewis

Summary

Dynamic District Operations Manager with a proven track record at MyEyeDr, excelling in strategic planning and team leadership. Enhanced operational efficiency through process improvements, driving revenue growth and maximizing P&L contributions. Skilled in fostering high-performing teams and implementing effective training programs to elevate staff capabilities and customer satisfaction.

Overview

11
11
years of professional experience

Work History

District Operations Manager

MyEyeDr
12.2022 - Current
  • Responsible for providing tools, support and leadership to General managers necessary to deliver revenue improvements, maximize P&L contribution
  • Controls budgeting expenses through Cost of Goods and labor management; maximize profits
  • Contributes to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
  • Develops strategic plans for the district to achieve short-term and long-term goals.
  • Creates a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly while also driving patient loyalty and satisfaction.
  • Improves district operations efficiency by streamlining processes and implementing best practices.
  • Work in partnership with professional services team to ensure OD is providing maximum value and services to patients.

General Manager of Operations

Best Buy
09.2016 - 12.2022
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.

Flagship GM and Regional Training Manager

Bealls Florida
01.2014 - 08.2016
  • Implemented a comprehensive train-the-trainer program for 72 locations, further expanding in-house expertise and capabilities.
  • Improved staff retention rates by creating engaging and informative training sessions.
  • Developed strong relationships with external vendors to secure cost-effective and high-quality instructional materials.
  • Spearheaded the creation of an online learning platform, increasing accessibility to key training resources.

Education

Pre Medicine

Florida Atlantic University
Boca Raton, FL

Skills

  • Team leadership
  • Decision-making
  • Verbal and written communication
  • Strategic planning
  • Operations management
  • Key performance indicators

Timeline

District Operations Manager

MyEyeDr
12.2022 - Current

General Manager of Operations

Best Buy
09.2016 - 12.2022

Flagship GM and Regional Training Manager

Bealls Florida
01.2014 - 08.2016

Pre Medicine

Florida Atlantic University

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Brittany Lewis