Brittany Longino

Analyze each account for opportunities of integration and upselling along with being a team leader to assist and teach fellow coworkers. Retain lines of business by rebuilding value in the products offered and benefits of bundled products. Along with exceeding my goals and staying on top of changing business rules and promotional and offers. Offer exceptional customer service and teach and promote long term customers, that causes referral business and repeat customers. Maintained cash drawer balancing and change management. Review inventory and cash change management within the store and maintaining documents for future audits.

Evaluated financial status of loan applicants, updated account information and searched for renewals within database. Reviewed credit reports for credit worthiness, complete loan contracts and counseled clients on polices and restrictions. Solicited new, former, and current borrowers to increase loan volume in both small loans and real estate, while controlling delinquency.

Integrated sales solutions through reviewing customer's account and presented them with a one stop solution with the company. Throughout my time, I have switched customers from the competitors and taught customers how making the switch could save money and a better solution for the customer. My successes include exceeding my goal of broadband and cable goals (100%), along with being successful with adding features of insurance and next up (87%). With my gross-adds, retention, and switching customers from our competitors has landed me 85% positive growth within my sales.

Discovered needs and reunited consumers with why they have the service. Repacked and pitched new products, and informed customers of how this will meet their needs. I reinstated the value and benefit of the products Comcast offers. Overall I retained revenue and maintained the lines of businesses while keeping customers happy and excited about their services before they decided to leave the company.

Ensured a positive customer experience. Cleaned and serviced vehicles to ensure customer satisfaction while assuming the responsibility for maintaining and developing corporate and retail customers. I committed to understanding cost control, problem solving, and conflict management, while supporting achievement of location sales and margin goals. During my time, I was a sales leader and learned how to grow a branch within the community and maximize profit (market increased by 12%).

Actively engaged as an employee and advocated by being bold, competitive, & innovative. I retained clients to build/increase brand awareness and generate leads. Ensured each customer was given a personalized experience that integrated technology into their life with amazing ease and effectiveness, while maintaining a sense of integrity, projecting an ownership mentality, and an unyielding commitment to quality. During my time, I achieved individual net sales quota, customer retention goals, and accessory goals each month, while having some months of exceeding goals beyond 150%.