Summary
Overview
Work History
Education
Skills
Timeline
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Monique Flager

Belleville,IL

Summary

Organized and highly motivated professional with a strong background in leadership, coaching, and employee development. Eager to leverage time management, conflict resolution, and team advocacy skills to contribute to a dynamic Human Resources team. Proven ability to mentor and guide employees, manage operations efficiently, and drive company growth through strategic planning and problem-solving.

Overview

25
25
years of professional experience

Work History

Store Specialist

SPECTRUM
05.2015 - Current
  • Consistently exceeded monthly sales goals by 120% through effective goal setting and performance tracking
  • Assisted in placing orders and scheduling appointments, ensuring seamless operations
  • Delivered tailored solutions to customers by providing support and education on Spectrum products and services
  • Managed and reconciled petty cash and change drawers, maintaining financial accuracy
  • Mentored and provided guidance to Store Associates and Specialists, enhancing team performance
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.

Store Lead

AT&T
10.2011 - 05.2015
  • Mentored and coached 25 associates on exceeding sales goals, product knowledge, and customer service excellence
  • Trained 43 associates on the latest products, CSG systems, and Apple and Android devices
  • Networked with vendors to expand service offerings, contributing to increased customer satisfaction
  • Handled nightly cash deposits at off-site locations, ensuring accurate cash management
  • Educated customers on new and existing products and services, driving product adoption.

Assistant Store Manager

RADIOSHACK
02.2010 - 10.2011
  • Partnered with Area Manager to lead team of 25 sales professionals, driving sales growth and customer satisfaction
  • Reviewed monthly sales and performance reports to inform operational planning and strategic decision-making
  • Facilitated interviews and made hiring decisions to build strong, capable team
  • Reviewed inventory and sales records to prepare reports for management and budget departments
  • Conducted comprehensive training sessions, equipping staff with necessary skills for optimal performance.
  • Structured HR consulting services to support clients during organizational changes, contributing to smooth transitions.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Education

Bachelor of Science in Human Resources Management -

Bellevue University
Bellevue, NE
04.2011

Associate of Science: Physical Therapy Assistance -

Southwestern Illinois College
Belleville, IL
05.1999

Associate of Arts: General Studies -

Southwestern Illinois College
Belleville, IL
07.1993

Skills

  • Leadership Training
  • Recruiting & Talent Development
  • Conflict Resolution & Problem Solving
  • Employee Mentorship & Training
  • Active Listening & Communication
  • Microsoft 365 Proficiency
  • Time Management & Organization
  • Team Advocacy & Collaboration
  • Adaptability & Flexibility
  • Employee Relations

Timeline

Store Specialist

SPECTRUM
05.2015 - Current

Store Lead

AT&T
10.2011 - 05.2015

Assistant Store Manager

RADIOSHACK
02.2010 - 10.2011

Bachelor of Science in Human Resources Management -

Bellevue University

Associate of Science: Physical Therapy Assistance -

Southwestern Illinois College

Associate of Arts: General Studies -

Southwestern Illinois College

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Monique Flager