Monique Flager
Belleville,IL
Summary
Organized and highly motivated professional with a strong background in management, sales, and employee development. Eager to leverage time management, conflict resolution, and team and child advocacy skills to contribute to a dynamic company. I have my degree as a Physical Therapist Assistant and Human Resources Management. Seeking opportunities to further enhance my work skills in these areas. Proven ability to mentor and guide employees, manage operations efficiently, and drive company growth through strategic planning and problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Specialist
SPECTRUM
Collinsville, IL
05.2015 - Current
- Consistently exceeded monthly sales goals by 120%, through effective goal setting and performance tracking.
- Assisted in placing orders and scheduling appointments, ensuring seamless operations.
- Managed and reconciled petty cash and change drawers, maintaining financial accuracy.
- Mentored and provided guidance to 25 Store Specialists, enhancing team performance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Handled shipping, receiving processes for incoming, outgoing packages using established protocols.
Retail Store Lead
AT&T
Fairview Heights, IL
10.2011 - 05.2015
- Trained and coached 20 associates on exceeding sales goals, product knowledge, and customer service excellence.
- Handled nightly cash deposits at off-site locations, ensuring accurate cash management.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications, and applying newly acquired knowledge into daily activities.
- Increased sales revenue by developing and implementing strategic sales plans.
- Assisted in training new employees on store operations and customer service techniques.
Assistant Store Manager
RADIOSHACK
Fairview Heights, IL
02.2010 - 10.2011
- Partnered with Area Manager to lead a team of 25 sales professionals, driving sales growth and customer satisfaction.
- Reviewed monthly sales and performance reports to inform operational planning and strategic decision-making.
- Recruited and interviewed vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Conducted comprehensive training sessions, equipping staff with necessary skills for optimal performance.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
Bachelor of Science - Human Resources Management
Bellevue University
Bellevue, NE04.2011
Associate of Science - Physical Therapy Assistance
Southwestern Illinois College
Belleville, IL05.1999
Associate of Arts - General Studies
Southwestern Illinois College
Belleville, IL07.1993
Skills
- Leadership Training
- Recruiting & Talent Development
- Conflict Resolution & Problem Solving
- Microsoft 365 Proficiency
- Time Management & Organization
- Team Advocacy & Collaboration
- Employee Relations
- Call Center
- Child Development Knowledge & Assessment
- Curriculum Planning
- Certified Physical Therapist
- Data Entry
Certification
- Physical Therapist Assistant-1999
References
References available upon request.
Timeline
Store Specialist
SPECTRUM
05.2015 - Current
Retail Store Lead
AT&T
10.2011 - 05.2015
Assistant Store Manager
RADIOSHACK
02.2010 - 10.2011
Bachelor of Science - Human Resources Management
Bellevue University
Associate of Science - Physical Therapy Assistance
Southwestern Illinois College
Associate of Arts - General Studies
Southwestern Illinois College
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