Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Loyd

Lawrenceville,GA

Summary

Lab Technician and Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Reliable individual with skills and experience as a Laboratory Technician. Intelligent and committed to a job well done and offering exceptional drive. Structured Laboratory Technician offering background in collecting, processing and analyzing various specimens. Familiar with basic medical terminology, laboratory protocols and testing procedures. Recognized for performing laboratory tests and procedures with attention to detail, optimum quality and expedience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Quest Diagnostics
Snellville, GA
09.2022 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Balanced deposits and credit card payments each day.
  • Assisted patients in filling out check-in and payment paperwork.
  • Logged patient information and recorded results into system.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Packaged and shipped specimens to central lab daily.
  • Organized daily work based on collection priority.
  • Took copayments and compiled daily financial records.
  • Investigated insurance claims denials and appeals.
  • Resolved billing inquiries and disputes in timely fashion.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Resolved customer complaints using established follow-up procedures.
  • Facilitated communication between patients and various departments and staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Verified insurance eligibility and coverage for patients.
  • Greeted and assisted patients with check-in procedures.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Organized patient records and database to facilitate information storage and retrieval.

Math and Science Substitute Teacher

Gwinnett County Public Schools
Lawrenceville, GA
10.2015 - Current
  • Established positive and encouraging relationship with students and helped to foster appreciation for biology and science.
  • Prepared individualized lesson plans and educational materials to structure biology curriculum to needs of each student.
  • Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
  • Collaborated with specialists to meet needs of ESOL students requiring extra support.
  • Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information to students.
  • Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
  • Monitored student progress and provided feedback to both students and parents.
  • Developed and implemented variety of instructional strategies to meet diverse needs of students.
  • Utilized data to inform instructional decisions and personalize learning.
  • Established and maintained professional relationships with students, staff, parents and community members.

Math and Science Tutor

Self-employed
Lawrenceville, GA
11.2012 - Current
  • Supported students with helpful study habits and exam strategies.
  • Tutored 6 students per week in private sessions using detailed lesson plans.
  • Administered standardized tests to assess student strengths and weaknesses.
  • Reviewed computer science class material with students to support discovery of correct answers to problems.
  • Led tutoring workshops for groups of students with related tutoring needs.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Conducted tutoring sessions at schools, homes and public spaces.
  • Used variety of teaching methods to successfully help wide range of students.
  • Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
  • Developed methods to motivate and engage students in learning.
  • Conducted review sessions to help students prepare for tests.
  • Assisted students in developing study skills and strategies.
  • Developed and implemented individualized lesson plans for each student, tailored to their individual needs.
  • Tutored math students of all ages and abilities, from elementary school to college level.
  • Monitored student progress and provided timely feedback on performance reports to assist with goal-setting.
  • Encouraged students to explore new study and calculation methods to promote accountability and accommodation of individual needs.
  • Used positive reinforcement, repetition, and review to help students master challenging material.
  • Explained math concepts in caring and encouraging environment to help kids thrive and learn.
  • Visited classroom lab settings to increase student understanding.
  • Placed students in group sessions based on levels.
  • Mentored and coached students with focus on developing independence and self-confidence.
  • Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
  • Issued reports updating students, parents and teachers on student progress.
  • Motivated students with accurate feedback and positive reinforcement.
  • Collaborated with teachers, administrators and parents to determine how best to support student success.
  • Maintained records of student assessments, tutoring activities and results.
  • Responded to email and telephone requests to provide students with specific information.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Created personalized lesson plans to meet needs of diverse learners.

Mobile Phlebotomist

Life Hope Labs
Sandy Springs, GA
12.2019 - 09.2021
  • Organized daily work based on collection priority.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Reviewed patient records for accuracy and completeness.

Phlebotomy Technician Extern

Northside Forsyth Hospital
Cumming, GA
10.2019 - 12.2019
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Organized daily work based on collection priority.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Reviewed patient records for accuracy and completeness.

Lab Technician Intern

Clark Atlanta University
Atlanta, GA
08.2011 - 05.2015
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Maintained documentation on tests performed in lab.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Researched new methods and techniques to improve laboratory procedures.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.

Lab Technician Intern

Clemson University
Clemson, SC
08.2013 - 05.2014
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Prepared blood smears and determined levels of normalcy.
  • Processed patient specimens according to priority and documented results.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Maintained documentation on tests performed in lab.
  • Researched new methods and techniques to improve laboratory procedures.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.

Education

Bachelor of Science - Biology

Clark Atlanta University
Atlanta, GA
05.2015

Skills

  • Insurance Information Collection
  • Specimen Collection
  • Biohazardous Waste Disposal
  • Quality Control
  • Data Entry
  • Instrumentation Maintenance
  • Knowledgeable in Chemistry
  • Critical Thinking
  • Instructional Methods
  • IEP Understanding
  • Lesson Planning
  • Team Collaboration
  • Verbal and Written Communication

Certification

  • CPT - Certified Phlebotomy Technician
  • Basic Life Support

Timeline

Patient Service Representative

Quest Diagnostics
09.2022 - Current

Mobile Phlebotomist

Life Hope Labs
12.2019 - 09.2021

Phlebotomy Technician Extern

Northside Forsyth Hospital
10.2019 - 12.2019

Math and Science Substitute Teacher

Gwinnett County Public Schools
10.2015 - Current

Lab Technician Intern

Clemson University
08.2013 - 05.2014

Math and Science Tutor

Self-employed
11.2012 - Current

Lab Technician Intern

Clark Atlanta University
08.2011 - 05.2015

Bachelor of Science - Biology

Clark Atlanta University

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Brittany Loyd