BRITTANY MADERO
Fort Worth,TX
Summary
Results-driven billing and project operations professional with 10+ years of experience across accounts receivable, revenue management, financial operations, and administrative leadership. Experienced in managing high-volume, high-dollar project portfolios, supporting multiple crews and concurrent jobs from active production through billing, reconciliation, and closeout. Skilled in identifying and resolving complex billing discrepancies, recovering missed revenue, improving documentation accuracy, and protecting company profitability. Strong background in cross-functional coordination, process improvement, project tracking, team leadership, and managing demanding workloads in fast-paced environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Accounts Receivable Specialist - Project Operations, Revenue & Billing
5 Star Electric
10.2025 - 08.2026
- Managed a high-volume billing workload supporting up to 14 crews across multiple concurrent projects, including crews working across several jobs simultaneously.
- Tracked daily, weekly, and monthly revenue, backlog, invoicing status, and unresolved billing items to identify issues that could delay payment or reduce project revenue.
- Investigated and resolved complex billing discrepancies, including conflicting units, missing documentation, incorrect job allocation, billing holds, and unbilled work.
- Reviewed crew reports, job packets, field documentation, and supporting records to reconcile work performed and ensure all eligible work was accurately captured for billing.
- Performed final job reconciliation prior to closeout, identifying missed billable items and correcting discrepancies to maximize revenue recovery and prevent revenue loss.
- Managed Oncor and off-system/bid project billing across designed, undesigned, reconduct, and storm-related work.
- Worked directly with field leadership and internal teams to research billing exceptions, clarify work performed, correct documentation issues, and move delayed revenue through the billing cycle.
- Proactively identified revenue leakage and billing gaps, resolving issues before final invoicing to improve billing accuracy, accelerate collections, and protect company profitability.
- Balanced multiple high-dollar projects and competing deadlines in a fast-paced utility contractor environment while maintaining accurate billing and project documentation.
Assistant Office Manager | Financial Billing Manager
Retina Consultants
07.2021 - 10.2025
- Managed financial and billing operations for multi-provider specialty practice, overseeing charge review, invoice preparation, account reconciliation, payment posting, discrepancy resolution, and month-end reconciliation to ensure accurate financial reporting.
- Assisted in managing day-to-day office operations, including payroll, timekeeping, employee onboarding and training, provider schedules, vendor coordination, records management, and staff workflow.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Managed a high volume of claims daily, prioritizing workload according to urgency and complexity.
Independent Claims Adjuster
State Farm
01.2023 - 04.2023
- Investigated claims, reviewed damages and coverage, interpreted policy language, made liability and settlement decisions, and managed customer and vendor communication to ensure timely resolutions.
- Conducted comprehensive site inspections to assess property damage accurately, ensuring precise evaluation of required repairs or replacement costs.
- Identified potential instances of fraud by thoroughly investigating suspicious claim activities, safeguarding company assets from potential losses.
- Built strong relationships with clients through empathetic communication and active listening during the adjustment process.
Lead Office Administrator | Front Office Operations
Aspire Allergy & Sinus Center
11.2018 - 07.2021
- Led daily operations for a multi-provider practice while the office manager was based in Austin, coordinating financial workflows, schedules, staff support, and issue resolution.
- Managed patient scheduling and appointment confirmations, ensuring efficient office operations.
- Oversaw front desk operations, resolving patient inquiries and concerns promptly for optimal service delivery.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Executive Assistant / Trial Clerk
Midland Municipal Court
05.2018 - 11.2018
- Coordinated calendars, correspondence, payroll, personnel records, courtroom documentation, and confidential administrative tasks for the Judge.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Streamlined scheduling of hearings, and ensured timely administration of justice.
- Coordinated case management processes to enhance efficiency in court operations.
Medical Insurance Collector / Patient Access Registrar
Midland Memorial Hospital
04.2015 - 05.2018
- Oversaw insurance collections, claim research, denials and appeals, reimbursement follow-up, charge review, billing issues, payer communication, and new-employee training to ensure compliance and effective resolution of issues.
- Managed insurance claim submissions, ensuring adherence to compliance and regulatory standards.
- Analyzed insurance claims for accuracy, identifying discrepancies to improve resolution rates.
- Managed accounts receivable, ensuring timely collections and minimizing outstanding balances.
- Increased cash flow for the organization through diligent monitoring of insurance reimbursements and timely appeals of underpaid claims.
- Achieved consistent success in meeting or exceeding monthly collection targets, demonstrating commitment to organizational goals.
- Reduced claim denials through thorough research of insurance coverage, patient eligibility, and claim accuracy.
- Maintained accurate documentation of all collection activities, ensuring compliance with industry regulations and internal policies.
Education
B.S. - Psychology Coursework
Southern New Hampshire University
Certified Professional Coder (CPC) -
AAPC Medical Coding Program
Multi State Property & Casualty Insurance License -
Kaplan Financial Education
Skills
- Utility Billing Management
- Revenue & Backlog Tracking
- Contract Billing
- Complex Billing Processes
- Project Coordination
- Field coordination
- Project closeout
- Data analysis
- Microsoft Excel
- Timekeeping management
- Issue Resolution
- Cross-Functional Collaboration
Certification
AAPC CPC Training & Exam Completed, 2025 (credential not current), Former P&C Adjuster Licenses: TX, LA, FL, GA (not current)
Timeline
Accounts Receivable Specialist - Project Operations, Revenue & Billing
5 Star Electric
10.2025 - 08.2026
Independent Claims Adjuster
State Farm
01.2023 - 04.2023
Assistant Office Manager | Financial Billing Manager
Retina Consultants
07.2021 - 10.2025
Lead Office Administrator | Front Office Operations
Aspire Allergy & Sinus Center
11.2018 - 07.2021
Executive Assistant / Trial Clerk
Midland Municipal Court
05.2018 - 11.2018
Medical Insurance Collector / Patient Access Registrar
Midland Memorial Hospital
04.2015 - 05.2018
B.S. - Psychology Coursework
Southern New Hampshire University
Certified Professional Coder (CPC) -
AAPC Medical Coding Program
Multi State Property & Casualty Insurance License -
Kaplan Financial Education
TRAINING & ADDITIONAL BACKGROUND
- Southern New Hampshire University - B.S. Psychology coursework
- AAPC CPC Training & Exam Completed, 2025 (credential not current)
- Former P&C Adjuster Licenses: TX, LA, FL, GA (not current)
Personal Information
Title: UTILITY PROJECT OPERATIONS | BILLING & REVENUE | FIELD-TO-OFFICE COORDINATION