Brittany Maize
Houma,LA
Summary
Dedicated individual skilled in managing patient appointments and optimizing clinic operations. Ensures accurate patient information collection and effective communication to enhance patient care delivery. Committed to providing exceptional customer service and resolving patient inquiries promptly.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Lake Wellness
Houma, LA
07.2018 - 02.2019
- Coordinated patient appointments and managed schedules to optimize clinic operations.
- Provided support in managing patient inquiries and resolving issues promptly.
- Assisted with the intake process, ensuring accurate patient information collection.
- Collaborated with healthcare providers to enhance patient care delivery.
- Maintained electronic health records, ensuring data accuracy and compliance.
- Educated patients on services, procedures, and follow-up care options effectively.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Resolved customer complaints using established follow-up procedures.
- Engaged with patients to provide critical information.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Extern Position
Terrebonne Mental Health
Houma, LA
04.2016 - 05.2016
- Adapted swiftly to fast-paced settings, maintaining productivity and team collaboration.
- Self-motivated, with a strong sense of personal responsibility.
- Facilitated collaboration among team members while excelling in independent tasks to achieve project goals.
- Worked well in a team setting, providing support and guidance.
- Fostered a supportive environment by demonstrating respect and willingness to assist colleagues as needed.
- Strengthened communication skills through regular interactions with others.
- Cultivated and sustained professional relationships through effective communication and collaboration.
- Learned and adapted quickly to new technology and software applications.
- Conducted thorough patient evaluations to design effective treatment strategies.
- Monitored and documented patient progress to ensure effective treatment and care.
Sales Representative
Victoria Secret
Baton Rouge, LA
11.2014 - 05.2015
- Engaged customers through personalized service and product recommendations.
- Managed inventory levels to ensure product availability and presentation.
- Assisted in visual merchandising to enhance store aesthetics and drive sales.
- Collaborated with team members to achieve daily sales goals and promotions.
- Adapted quickly to new product launches and seasonal changes in inventory.
- Trained new employees on sales techniques and store policies effectively.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
No Degree - Nursing
Fletcher Technical Community College
SchrieverSkills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Insurance verification
- Scheduling
- Verbal and written communication
- Patient documentation
- Follow-up care
- Documentation
- Medical data collection
- Patient outreach and Follow-up
Timeline
Patient Care Coordinator
Lake Wellness
07.2018 - 02.2019
Extern Position
Terrebonne Mental Health
04.2016 - 05.2016
Sales Representative
Victoria Secret
11.2014 - 05.2015
No Degree - Nursing
Fletcher Technical Community College