Brittany Mandes
Lebanon,USA
Summary
Results-driven Production Supervisor at Eagle Graphics with a proven track record in optimizing workflows and enhancing quality control. Skilled in staff management and performance monitoring, I excel in creating efficient production schedules and fostering team collaboration, ensuring safety compliance while achieving production goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Rising Sun
Palmyra, PA
03.2025 - Current
Production Supervisor
Eagle Graphics
Annville, US
08.2024 - 05.2025
- Managing staff: Hiring, training, and supervising production workers, assigning tasks, and evaluating performance
- Scheduling production: Creating and implementing detailed production schedules to meet deadlines and optimize workflow
- Quality control: Ensuring products meet quality standards by monitoring production processes and identifying any quality issues
- Safety compliance: Enforcing safety regulations and procedures to maintain a safe work environment for all employees.
- Production planning: Analyzing production requirements, identifying potential bottlenecks, and making adjustments to optimize production processes.
- Performance monitoring: Tracking production metrics like output, efficiency, and scrap rates to identify areas for improvement.
- Equipment maintenance: Scheduling equipment repairs and maintenance to prevent production disruptions.
- Reporting and analysis: Compiling production reports and providing data to management on production performance.
Customer Service Representative
Eagle Graphics
Annville, US
08.2019 - 08.2024
- Handling orders coming in over phone or email. Sending estimates for pricing using DMAC to customers.
- Use of EXCEL/WORD/POWERPOINT on a daily basis. Constant quoting and checking on jobs in warehouse.
- Making sure orders are going through the proper areas in warehouse. Communicating with customers daily.
- Handling shipping details and pricing. Knowledge of Adobe. Knowledge of printing process and machinery.
- Provided assistance to clients
- Answered phone and assisted customers and clients with changes
- Assisted customers in person
- Created customer appointments
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Inventoried stock
- Provided excellent technical support
- Resolved payment and order disputes
- Confirmed payments, refunds, etc.
- Understanding of all equipment on floor
Education
High school diploma or GED -
Annville Cleona Jshs
Annville, PA06.2010
Skills
- Technical support
- Office experience
- Software troubleshooting
- Manufacturing
- Mac OS
- Customer service
- Computer skills
- Machining
- Inside sales
- QuickBooks
- Help desk
- Outside sales
- Packaging
- Pricing
- Personal assistant experience
- Quality Control
- General Laborer
- Supervising experience
- Leadership
- Sales
- Windows
- Quality control
- Food Safety
- Clerical experience
- Customer support
- Production scheduling
- Staff management
- Production planning
- Safety compliance
- Equipment maintenance
- Performance monitoring
- Data reporting
- Conflict resolution
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Scheduling coordination
- Safety procedures
- Staff training
- Coaching and mentoring
- Employee leadership
- Workflow optimization
- Multitasking capacity
Certification
Drivers License
Additional Information
Ensuring production plan accuracy and quality standards., Maintaining safety protocol., Investigating and setting standards for health, safety and quality., Ability to analyze, record and distribute statistical information. (GMP, AQL, SSOP, CCP1 and CCP1 Review), Knowledge of how to do inspects for outside and inside the facility to ensure chemicals are at a appropriate level., Acting as a catalyst for improvement and change., Great coworking skills when having to work with operating staff to establish standards, systems, procedures., Scale operations(weights), Ability to operate a picker., Knowledgeable with a variety of computer software., Fast Learner., Inventory Control and Working with the Public., Setting customer service standards., Great Leadership Skills., Good numerical skills and understanding of statistics., Great planner and have organization skills., Very outgoing and able to speak with customers about a solution to the problem., Business/industry knowledge., Great motivator., Patience.
Awards
Certified Customer Service Professional in Print (CSP), 10/01/20
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Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Server
The Rising Sun
03.2025 - Current
Production Supervisor
Eagle Graphics
08.2024 - 05.2025
Customer Service Representative
Eagle Graphics
08.2019 - 08.2024
High school diploma or GED -
Annville Cleona Jshs