Brittany Mascik
2713 N Troy Street,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Flight Attendant
American Airlines
Chicago, IL
11.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
PAR Distribution Technician
University Hospitals Of Cleveland
Portage, OH
01.2022 - 09.2022
- Responsible for maintaining overall inventory and replenishing supplies in assigned hospital work area
- Serve as the primary customer service liaison between material distribution and nursing units
- Maintain open communication with designated representatives in order to ensure timely and accurate information
- Responsible for keeping supply areas neat and organized
Health Screener
University Hospitals Of Cleveland
Portage, OH
11.2020 - 01.2022
- Greet patients, families, and visitors while creating a welcoming environment for guests.
- Provide self monitoring questionnaire to patients and visitors entering the facility
- Maintained a clean and organized work environment, ensuring compliance with infection control protocols.
- Managed sensitive patient information with discretion, adhering to strict confidentiality policies at all times.
- Provided exceptional customer service skills while interacting with diverse populations on a daily basis, creating a welcoming environment for all patients.
Customer Service Associate Cashier
Dairy Queen
Ashtabula, OH
02.2015 - 08.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues..
Education
Bachelor Of Science - Integrated Health Studies
Kent State University
Kent, OH12.2020
Skills
- Customer Service
- Strong Work Ethic
- Reliability and punctuality
- Food and Beverage Service
Timeline
Flight Attendant
American Airlines
11.2022 - Current
PAR Distribution Technician
University Hospitals Of Cleveland
01.2022 - 09.2022
Health Screener
University Hospitals Of Cleveland
11.2020 - 01.2022
Customer Service Associate Cashier
Dairy Queen
02.2015 - 08.2019
Bachelor Of Science - Integrated Health Studies
Kent State University