Brittany McClemens
Scranton,PA
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Social Security Adminstration
Wilkes-Barre, PA
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Responded to emails from public regarding retirement/disability and pension questions and concerns.
- Answered calls from the public with questions about pensions, retirement and disability
- Screened callers for retirement and disability
- Scheduled appointments for retirement and disability claims
- Attended trainings for updated policies
- Followed policy when answering questions about retirement and disability benefits
Supply Technician
Wilkes-Barre VA Medical Center
Wilkes-Barre, PA
05.2021 - 05.2023
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
- Used identification tags, stamps and electronic marking tools to mark stock items.
- Coordinated logistics activities for seamless transportation of goods from suppliers to end-users, minimizing delays and disruptions.
- Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
- Implemented risk management strategies within the procurement process, protecting the organization from potential disruptions or delays in the supply of critical materials.
- Posted supply status and receipt information to update activity register.
- Conducted regular inventory audits to maintain accurate records and reduce discrepancies in stock levels.
- Improved inventory accuracy by implementing efficient tracking and management systems.
- Participated in continuous improvement initiatives aimed at increasing efficiency within the supply technician role.
- Enhanced supply chain efficiency through the development and implementation of improved procurement processes.
Food Service Worker
VA Hospital
Wilkes-Barre, PA
04.2019 - 05.2021
- Followed sanitation and food safety guidelines as required by Hospital.
- Monitored dates, rotating stock and following proper storage procedures.
- Sanitized kitchen equipment according to health code standards.
- Accommodated veterans with allergies and dietary restrictions by speaking with leads and supervisors.
- Checked shelves and product cases for expired stock and discarded outdated or spoiled items.
- Cleaned and sanitized dishes and utensils in dishroom
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items to leads or supervisors.
- Circulated kitchen area to receive work assignments from the Lead and identify support tasks.
- Assist in putting stock away
- Worked as a team to maintain a clean work environment
- Made sure the Veterans had everything they needed
Dietary Supervisor
Lackawanna Health And Rehab
Archbald, PA
06.2018 - 04.2019
- Monitored production to check safety, standardized production and appropriate portioning.
- Interviewed, hired and trained dietary personnel to provide excellent service.
- Visited with residents to inquire about satisfaction, quality and personal preference in the dining area.
- Printed all meal tickets for the day
- Used meal tracker to add new residents into the computer with appropriate diet orders
- Maintained stock in the kitchen.
- Assisted with ordering supplies for kitchen
- Rotated and put away all stock items taking out of boxes and cartons to keep stock area tidy and organized
- Discarded any old and outdated items
- Preformed daily inventory of supplies and spoke with manager on what to order
- Delivered supplies to nursing units for patients
- Communicated regularly with nursing staff on what was needed and updated them on changes.
- Restocked refrigerators on units along with inside the kitchen discarded any out dated items
- Trained new employees on our stock policies and procedures
- Spoke with consumers on damaged items and about replacing them
- Maintained stock records for manager
- Attended weekly meetings with management
Deitary Aide/Kitchen Prep Cook
Riverside Rehab And Nursing Home
Taylor, PA
03.2009 - 06.2018
- Sanitized kitchen surfaces and equipment by cleaning grills, ovens and fryers
- Prepared cooking supplies, ingredients and workstations
- Practiced proper safety and sanitation standards.
- Worked closely with management on actionable improvements to streamline training procedures.
- Cooked all menu items according to specified instructions and patient needs
- Packaged, arranged and labeled ingredient stock, storing at established temperatures and following all guidelines.
- Maintained clean kitchen workspace by sweeping, mopping and taking out trash and anything else that needed to be done
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Washed, peeled and cut fruits and vegetables for meals
- Prepared ingredients and meals for menu items
- Received shipments and placed items on proper shelves to restock and organize pantry.
- Worked closely with management on supply and if there was anything that needed to be ordered
- Delivered stock to units and spoke with nursing staff on what was needed, then reported back to management
- Rotated stock in pantry along with refrigerators and units discarded any outdated products.
- Spoke with residents on what they would like on our menu and then worked with management on ordering the new food items.
- Operated dishwasher
- Served residents in dining areas along with their rooms.
- Worked as a team to make sure our residents had anything they needed
Education
High School Diploma -
Scranton High School
Scranton, PASkills
- P>Shipment coordinating
- P>Overseeing deliveries
- P>Import/export requirements knowledge
- P>Reading comprehension
- P>Conflict resolution
- P>Teamwork
- P>Responsible
- P>Foodservice staff management
- P>Food service efficiency
- P>Food service skills
- Customer service
- Active listening
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Prioritization
- De-escalation techniques
- Technical support
Personal Information
Title: Food Service Worker
Timeline
Customer Service Representative
Social Security Adminstration
05.2023 - Current
Supply Technician
Wilkes-Barre VA Medical Center
05.2021 - 05.2023
Food Service Worker
VA Hospital
04.2019 - 05.2021
Dietary Supervisor
Lackawanna Health And Rehab
06.2018 - 04.2019
Deitary Aide/Kitchen Prep Cook
Riverside Rehab And Nursing Home
03.2009 - 06.2018
High School Diploma -
Scranton High School