Brittany Medrano
Covina,California
Summary
Results-driven Program Coordinator specializing in operational management and stakeholder engagement. Skilled in training staff, optimizing program activities, and delivering individualized support that enhances care quality. Committed to developing teams to meet organizational goals while promoting dignity, respect, and positive outcomes for individuals served.
Overview
13
13
years of professional experience
Work History
Program Coordinator
Easterseals
Glendora, California
08.2019 - Current
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations
- Developed and implemented program activities according to established goals and objectives
- Coordinated participant enrollment processes and ensured accuracy of records
- Provided guidance and support to program participants in navigating resources, services, and opportunities
- Trained staff on person-centered outcomes and practices and maintained person first focused services
- Trained new staff on organizational policies and program procedures for consistency
- Assigned specific responsibilities to staff and volunteers during program activities
- Cultivated relationships with external vendors to ensure adherence to safety and compliance standards for service delivery
- Recognized opportunities for improvements to enhance program efficiency and effectiveness
Server
TGI Fridays
Long Beach, California
04.2015 - 08.2017
- Provided exceptional customer service, enhancing guest satisfaction in fast-paced dining environment
- Addressed guest inquiries and complaints promptly, contributing to positive dining experience
- Executed opening and closing duties, ensuring efficient setup of dining area and restocking of supplies
- Operated POS terminals to input orders, split bills, and calculate totals
- Accurately processed cash transactions in accordance with company procedures
- Collaborated with hosts, bussers, and kitchen staff to enhance customer experience
- Supported training of new servers to ensure service quality
- Adhered to health and safety guidelines during food preparation and service
Elderly Caregiver
Private Residence
Lakewood, California
06.2013 - 07.2016
- Managed medication schedules, ensuring timely administration for optimal health
- Assisted clients with daily living activities and personal hygiene routines
- Assisted clients with mobility and independence while monitoring safety to prevent accidents
- Prepared nutritious meals based on dietary restrictions and preferences
- Provided companionship and emotional support to enhance client well-being
- Communicated client needs and progress to family members to ensure coordinated care
- Documented care activities and changes in client conditions for records management
- Built trusting relationships with clients to foster a supportive caregiving environment
Education
Some College (No Degree) -
Citrus College
Glendora, CA05-2026
Skills
- Program management
- Operational management
- Project coordination
- Budget management
- Quality assurance
- Risk assessment
- Data management
- Stakeholder engagement
- Strategic leadership
- Team development
- Volunteer management
- Activity scheduling
- Analytical thinking
- Adaptability and flexibility
- Effective communication
- Interpersonal communication
- Program branding
Affiliations
- Volunteer Adaptive Ministry Teacher
Timeline
Program Coordinator
Easterseals
08.2019 - Current
Server
TGI Fridays
04.2015 - 08.2017
Elderly Caregiver
Private Residence
06.2013 - 07.2016
Some College (No Degree) -
Citrus College