BRITTANY MIMS
Chattanooga
Summary
As a Server and Head Hostess at Coastal Fish Company, I consistently demonstrated exceptional customer service and a strong work ethic. With expertise in cash handling and guest engagement, I enhanced guest experiences and effectively managed high-volume shifts. My proactive approach and professional demeanor played a crucial role in driving significant improvements in service quality and customer satisfaction. Additionally, I have honed organizational and leadership skills as the Vice President of Recruitment for my sorority. I actively participate in various clubs at my college and constantly seek out new opportunities to contribute to both my campus and community.
Overview
3
3
years of professional experience
Work History
Server
Coastal Fish Company
11.2021 - 12.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests and used excellent communication skills to reduce guest dissatisfaction
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Assisted with training of new staff members
- Used focus and memorization skills to keep track of tables and remember orders
- Attended company and restaurant required trainings and meetings, improving skills
Head Hostess
Coastal Fish Company
11.2021 - 12.2024
- Demonstrated strong organizational skills by efficiently coordinating staff schedules
- Responded promptly to customer inquiries via email or telephone while adhering to established protocols
- Provided training and guidance to new hostesses on proper customer service techniques and procedures
- Successfully managed multiple reservations and seating arrangements for large groups of customers
- Utilized problem solving strategies to effectively resolve any customer complaints or issues in a timely manner
Education
Bachelor of Science (B.S.) - Preprofessional Biology
University of Tennessee-Chattanooga
Chattanooga, TN05.2027
Skills
- Strong work ethic
- Professional appearance
- Teamwork and collaboration
- Compassionate care
- Critical thinking
- Leadership qualities
Accomplishments
- I am the cofounder of Houston High School's Houston Hearts Club. The club serves as the student emergency response team for the high school and aims to bring awareness to heart safety and cardiac arrest. During my time in the club, we personally certified for AED and CPR distribution. We were able to certify my entire school district, students and faculty included, in two years. We were recognized by our city's fire department and raised $7,000 for Project Adam.
- I served as a Princess for the Germantown Charity Horse Show. During my time as a princess I volunteered at the Kindred Place and numerous others. I dedicated a year to bettering the community of Germantown.
- I was captain of my high school softball and cross country team.
- I was given the opportunity to observe at West Cancer Clinic this past December, gaining 40 hours of observational hours and knowledge.
- I am currently a member of my campus club MOCS for RMHC, where we volunteer to cook and feed the residents at Ronald McDonald House of Charities in Chattanooga.
- I am currently serving my sorority, Alpha Delta Pi, as their Vice President of Recruitment and I am an executive board member.
Timeline
Server
Coastal Fish Company
11.2021 - 12.2024
Head Hostess
Coastal Fish Company
11.2021 - 12.2024
Bachelor of Science (B.S.) - Preprofessional Biology
University of Tennessee-Chattanooga
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