Brittany Monroe
Waco,TX
Summary
Experienced Customer Service Representative with 11 years of experience seeking a CSR role. Skilled in handling high-volume calls, resolving disputes, and enhancing customer satisfaction. Proven ability to coordinate services and improve response efficiency, with a strong background in healthcare and roadside assistance support.
Overview
16
16
years of professional experience
Work History
Social Media Specialist
Disney Plus
Waco, TX
08.2024 - Current
- Provided feedback on website design changes related to social media integration.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
- Assisted in organizing events such as webinars, conferences, tradeshows.
- Utilized Twitter and Facebook to promote products, services and content.
- Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals.
- Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through
Customer Service Representative
Texas Health and Human Services Ohio
02.2021 - 08.2024
- Addressed client inquiries and assisted with the completion of Medicaid and Food Stamps applications, ensuring accuracy and adherence to submission deadlines
- Facilitated the escalation of complex cases to specialized teams, resulting in improved resolution times and client satisfaction
- Coordinated with multiple departments to streamline client service processes, enhancing overall operational efficiency
Roadside Assistance Agent
ROI Call Center Solutions
04.2021 - 01.2024
- Provided customer assistance for roadside emergencies, ensuring prompt support and high satisfaction levels
- Coordinated effectively with towing services to decrease customer wait times through expedited service delivery
- Leveraged database systems to accurately identify customer locations, improving overall response efficiency
Patient Registration Specialist
Life Line Screening
01.2020 - 04.2021
- Assisted patients in selecting suitable health screening packages to meet their individual needs, ensuring comprehensive health evaluations
- Scheduled and coordinated screening appointments to enhance patient flow and contribute to increased patient satisfaction
- Addressed patient inquiries with clarity and empathy, thereby improving their understanding of screening options and aiding in informed decision-making
Customer Service Representative
Empereon Constar
Waco, TX
03.2017 - 04.2021
- Established and maintained customer accounts for telecommunications services, consistently reaching sales targets with 90-100 transactions completed weekly
- Resolved an array of customer inquiries, from payment disputes to technical issues, through high-volume call management
- Guided customers through the selection of cost-effective health plans, prioritizing client needs to achieve customer satisfaction
Customer Service Representative
General Dynamics
Waco, TX
01.2016 - 01.2021
- Assisted customers in selecting appropriate health plans within their budgets, enhancing customer satisfaction
- Resolved payment and order disputes effectively, ensuring a smooth customer service experience
- Provided technical support that contributed to improved client retention rates
Cashier
Sonic
Waco, TX
09.2010 - 10.2012
- Processed a diverse range of payment methods with a consistent record of transaction accuracy
- Delivered high-quality customer service, ensuring a clean and secure environment for patrons
Production Assembly Line Worker
PCA
Waco, TX
08.2009 - 10.2009
- Stacked products and constructed packaging to support production line operations
- Executed diverse tasks to maintain efficient production workflows
Education
High School Diploma or GED - High School or Equivalent
University High School
05.2009
Skills
- Customer Service
- Customer Care
- Customer Support
- Quality Assurance
- Clinical Research
- Manufacturing
- Sales Experience
- Telemarketing
- Upselling
- Data Collection
- Microsoft Teams
- Technical Support
- Communication Skills
- Medical Terminology
- CRM Software
- Microsoft Excel
- Google Docs
- Social Media Management
- E-Commerce
- B2B Sales
- Help Desk
- Conflict Management
- Patient Monitoring
- Technology Sales
- Salesforce
- Retail Sales
- Direct Sales
- Medical Coding
- Filing
- Social listening
- Social media posting
- Social media strategy
Timeline
Social Media Specialist
Disney Plus
08.2024 - Current
Roadside Assistance Agent
ROI Call Center Solutions
04.2021 - 01.2024
Customer Service Representative
Texas Health and Human Services Ohio
02.2021 - 08.2024
Patient Registration Specialist
Life Line Screening
01.2020 - 04.2021
Customer Service Representative
Empereon Constar
03.2017 - 04.2021
Customer Service Representative
General Dynamics
01.2016 - 01.2021
Cashier
Sonic
09.2010 - 10.2012
Production Assembly Line Worker
PCA
08.2009 - 10.2009
High School Diploma or GED - High School or Equivalent
University High School