Brittany Morales
Mankato,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Skilled in working under pressure and adapting to new situations and challenges. Willing to take on new responsibilities to meet team goals in order for entire team to be successful.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Prairie Community Services
07.2016 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client's unique needs.
- Recorded status and duties completed in logbooks for management.
Assistant Property Manager
Lloyd Management
07.2019 - 04.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Direct Support Professional
Habilitative Services Inc.
08.2013 - 07.2016
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
- Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
Education
High School Diploma -
Mankato East Senior High School
Mankato, MN06.2011
Skills
- Customer Service
- Data Entry
- Organizational Skills
- Mail handling
- Office Administration
- Client documentation
Timeline
Assistant Property Manager
Lloyd Management
07.2019 - 04.2022
Direct Support Professional
Prairie Community Services
07.2016 - Current
Direct Support Professional
Habilitative Services Inc.
08.2013 - 07.2016
High School Diploma -
Mankato East Senior High School
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