Brittany Nicole
Digital Personal Shopper
Washington,WV
Summary
Adept at enhancing customer experiences, I excelled as a Digital Personal Shopper at Walmart, where my keen attention to detail and strong interpersonal skills led to consistently high satisfaction ratings. Specializing in efficient order fulfillment and exemplary service, I achieved notable accuracy in order selection, ensuring over 95% customer approval through proactive communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Digital Personal Shopper
Walmart
11.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Pizza Shack Worker/ Cashier
James Country Store
06.2021 - 10.2023
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
Education
Associates Of Applied Science - Criminal Justice
West Virginia University At Parkersburg
Parkersburg05.2022
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
- Prioritizing orders
- Upbeat and outgoing attitude
- Heavy lifting
- Verbal and written communication
- Online ordering
- Strong interpersonal skills
- Teamwork and collaboration
Timeline
Digital Personal Shopper
Walmart
11.2023 - Current
Pizza Shack Worker/ Cashier
James Country Store
06.2021 - 10.2023
Associates Of Applied Science - Criminal Justice
West Virginia University At Parkersburg
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