Brittany Nolin
Midlothian,VA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Dispatcher
Hobart Service
10.2017 - Current
- Answer incoming service requests via phone/email and log service calls with all pertinent information.
- Manage field technician schedules in multiple territories throughout the MAS market.
- Back up dispatch for other offices throughout the MAS market.
- Train new dispatch/CCR employees in the MAS market.
- Assist in correcting billing/3rd party invoice issues.
- Prepare quotes for repairs.
Dispatcher
Estes Express Lines
12.2011 - 10.2017
- Answer incoming customer calls and resolve a multitude of issues in a fast paced environment.
- Schedule customer appointments and ensure quality routing/planning.
- Monitor market conditions and ensure on time delivery/service.
- Track drivers to ensure route completion and customer satisfaction.
- Prepare quotes for White Glove services.
- Prepare quotes for Final Mile services.
- Create PRO numbers for billing/invoicing shipments.
- Field over 100+ incoming calls per day.
- Back up for dispatch managers.
Education
Bachelor of Science - Digital Marketing & Advertising
Liberty University
Lynchburg, VA05.2019
Skills
- Route Planning and Adjustment
- Call Center Software: Five9
- Problem Assessment
- Effective Communication
- Proficient in Microsoft Office
- Strategic Thinking/Planning
- Excellent Customer Service
- Training
Timeline
Dispatcher
Hobart Service
10.2017 - Current
Dispatcher
Estes Express Lines
12.2011 - 10.2017
Bachelor of Science - Digital Marketing & Advertising
Liberty University