Brittany Pickett
Chandler
Summary
Dynamic professional with a strong background in operations management and staff development. Skilled in budget control and process improvement, delivering measurable enhancements in service quality and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Postcard Cabins
02.2025 - Current
- Assisted in managing daily operations to enhance guest experiences and streamline service delivery.
- Coordinated staff schedules to ensure adequate coverage during peak times and optimize efficiency.
- Supported inventory management processes, tracking supplies and ordering materials as needed.
- Implemented training programs for new hires to improve service standards and operational procedures.
- Monitored customer feedback channels, identifying trends to drive improvements in service quality.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
AM Supervisor
Getaway/Postcard Cabins
10.2022 - 02.2025
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
- Managed inventory levels, ensuring timely replenishment of supplies to meet guest needs.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Cabin Keeper
Getaway
11.2020 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Brownsboro High School
Brownsboro, TX05-2009
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Budget control
- Process improvement
Timeline
Assistant General Manager
Postcard Cabins
02.2025 - Current
AM Supervisor
Getaway/Postcard Cabins
10.2022 - 02.2025
Cabin Keeper
Getaway
11.2020 - 10.2022
High School Diploma -
Brownsboro High School