Brittany Pinkston
Troy,Alabama
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Skilled in Customer Service, technical support, data entry, and sales with a Bachelor's degree focused in Computer Science General from Troy University.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tower Loan
Troy, AL
03.2024 - Current
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Verified accuracy of loan documents prior to approval.
- Explained various types of loans available to customers and their associated terms and conditions.
- Demonstrate a high level of customer assistance by phone and in-person
- Received and recorded payments in customer accounts
- Marketed to current and former customers over the phone and in-person for additional business
- Maintained and secured cash drawer and accounting activities (i.e. balancing and preparing deposits)
- Performed office administrative activities including, but not limited to, checking branch mail, filing, office supplies, etc.
- Investigated credit and processed loan applications
Technical Customer Service Advisor
Conduent Business Services
07.2023 - 03.2024
- Answered phone calls and responded to questions and concerns.
- Used knowledge of services to recommend additional products and offerings to customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Documented and scoped actions taken to resolve issues after service calls.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Walked customers through technical issues in regards of apple devices.
AT&T Customer Service Representative
Blue Link Wireless LLC
Troy, Alabama
10.2022 - 07.2023
- Generated growth by establishing and maintaining new customer relationships.
- Ensured customer satisfaction through outstanding service from start to finish
- Suggested modifications to enhance quality of offerings.
- Keep up-to-date with the latest advancements in technology products and services
- Arranged and enabled customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Utilized knowledge of current promotions, exchange guidelines, payment policies, and security practices to effectively assist customers.
Customer Service Representative
Williams-Sonoma, Inc.
Remote
09.2020 - 10.2022
- Provided assistance in addressing customer questions regarding product features and delivery updates.
- Delivered comprehensive details regarding products, explored alternative options in the event of stock depletion and managed order placement for clients
- Consistently achieved high levels of customer satisfaction by employing diverse methods in accordance with established Williams-Sonoma, Inc. guidelines
- Enhanced customer satisfaction through meticulous management of inventory checks, return procedures, and the provision of replacements and credits for damaged or defective merchandise
- Acquired proficiency in efficiently handling customer calls and chats by assisting with diverse requests encompassing order placements, returns management, product tracking,and delivery coordination across all Williams-Sonoma brands.
Community Assistant/Leasing Agent
Asset Campus Housing/The Arch at Troy
Troy, Alabama
03.2019 - 12.2019
- Oversaw property leasing, marketing efforts, and maintained positive relationships with residents
Insurance Sales Agent
CGI/Attero
Troy, Alabama
10.2018 - 02.2019
- Experienced in providing support to customers for their healthcare insurance enrollment and modification needs specifically in Colorado
Phone-a-thon Caller
Work Study, Troy University
Troy, Alabama
11.2017 - 01.2018
- Worked to gather donation from Troy University Alumni
Assessment Input Assistant
Work Study, Troy University
Troy, Alabama
09.2015 - 05.2016
- In charge of assessment data input for the Sorrell College of Business
Education
Computer Science -
Troy University, Troy
07.2024
High School Diploma -
Jefferson Davis High School
05.2014
Skills
- Customer Support
- Technical assistance
- Written and oral communication skills
- Problem-solving skills
- Research skills
- User Feedback Collection
- Issue Troubleshooting
- Strong organization skills
- Interpersonal Skills
- Application processing
- Data Entry
- Change and Growth Management
- Service ticket management
- Feedback Analysis
- Payment management
- Account reviews
- Live chat assistance
Certification
- Certified Billing and Coding Specialist, JES Health Services - 2021
- Insurance Producer of Motor Club and Credit 04/05/2024 - 09/30/2025
Timeline
Customer Service Representative
Tower Loan
03.2024 - Current
Technical Customer Service Advisor
Conduent Business Services
07.2023 - 03.2024
AT&T Customer Service Representative
Blue Link Wireless LLC
10.2022 - 07.2023
Customer Service Representative
Williams-Sonoma, Inc.
09.2020 - 10.2022
Community Assistant/Leasing Agent
Asset Campus Housing/The Arch at Troy
03.2019 - 12.2019
Insurance Sales Agent
CGI/Attero
10.2018 - 02.2019
Phone-a-thon Caller
Work Study, Troy University
11.2017 - 01.2018
Assessment Input Assistant
Work Study, Troy University
09.2015 - 05.2016
Computer Science -
Troy University, Troy
High School Diploma -
Jefferson Davis High School
- Certified Billing and Coding Specialist, JES Health Services - 2021
- Insurance Producer of Motor Club and Credit 04/05/2024 - 09/30/2025
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