Brittany Ramsey
Charlotte,United States
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
RealManage
07.2023 - Current
- Upload Community Documents to Archive, such as Annual Meeting vote/sign in/proxies, community legal documents etc.
- Assist with all resident correspondence with regards to violations, request for community forms, general payment questions, ACC requests, reservation details, etc.
- Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community.
- Implement and enforce policies and procedures to maintain properties to highest standards.
Property Manager
Yancey Realty
11.2022 - Current
- Collect rent and other property fees from tenants and owners
- Report the property’s financial status, occupancy and expiring leases to property owners
- Meet potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
- Inspect properties and arranging for repairs as required
- Arrange contracts for maintenance, trash removal, landscaping, and other ongoing services
- Investigate and resolve property complaints and rental violations
- Perform evictions as required on delinquent rents.
Property Management Associate
Ribbon
04.2021 - 08.2022
- Forged relationships with property owners, contractors, and building occupants to manage onsite maintenance
- Provided training assistance to department Team Lead during the onboarding process
- Worked with accounting, revenue control, and leasing departments to effectively resolving tenant issues, disputes, and contracts
- Managed budgets, accounts, rent collections, and tenant notices.
Leasing Agent
American Landmark Apartments
08.2020 - 04.2021
- Performed all sales and leasing activities to achieve community’s revenue and occupancy goals
- Developed and maintain on-going resident retention program
- Performed administrative duties associated with maintaining tenant files, lease compliance, and occupancy reporting
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
- Performed background, reference and credit checks as part of screening process of prospective tenants
Community Manager
Millan Enterprises, LLC
05.2018 - 08.2020
- Ensured lease agreements are in accordance with state and local rental laws
- Provided customer service regarding collection issues, billing inquiries & resolving discrepancies in payments.
- Prepared and distribute weekly and monthly collection reports using Rent Manager
- Assisted in maintaining and monitoring past tenants with balances that have been turned over to collections
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Sales and Leasing Specialist
Hendrick Automotive Group
06.2015 - 10.2017
- Field Inbound / Outbound Calls to generate sales appointments with our dealership via the Internet or Phone.
- Explain product performance and benefits to prospects and describing all optional equipment available for customer
- Utilize management tools and CRM software to update ongoing customer database
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
Master of Arts - Communication and Media Studies
Queens University of Charlotte
Charlotte, NC12.2018
Bachelor of Arts - Communication, General
University of North Carolina At Charlotte
Charlotte, NC05.2015
Skills
- Leasing and Sales
- Property Management
- Resident Relations
- Customer Relationship Management
- Database Management
- Social Media Engagement
- Tenant and Owner Liaising
Certification
- Notary Public - Mecklenburg County Issued Aug 2022 - Expires Aug 2027
- Real Estate Broker/Sales Agent - NC Real Estate Commission
Timeline
Assistant Community Manager
RealManage
07.2023 - Current
Property Manager
Yancey Realty
11.2022 - Current
Property Management Associate
Ribbon
04.2021 - 08.2022
Leasing Agent
American Landmark Apartments
08.2020 - 04.2021
Community Manager
Millan Enterprises, LLC
05.2018 - 08.2020
Sales and Leasing Specialist
Hendrick Automotive Group
06.2015 - 10.2017
Master of Arts - Communication and Media Studies
Queens University of Charlotte
Bachelor of Arts - Communication, General
University of North Carolina At Charlotte
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