Brittany Ramsour
Red Oak,TX
Summary
Proven professional with extensive experience as a Front Desk Receptionist at Ashton Podiatry, adept in customer service and office organization. Excelled in creating welcoming environments and efficiently managing high-volume tasks, showcasing superior time management and telephone etiquette. Demonstrated ability to enhance office productivity and streamline scheduling processes, contributing to improved operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Ashton Podiatry
2016.08 - 2018.01
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Greeted visitors warmly, creating positive first impression of organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Medical Assistant/Receptionist
Podiatric Partners of Texas
2013.11 - 2016.07
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Licensed Vocational Nursing Certification - Nursing
Navarro College
Waxahachie, TX08.2024
Associate of Applied Science - Radiologic Technology
Parker University
Dallas, TX04.2019
Medical Assistant Certification -
Remington College
Garland, TX11.2013
High School Diploma -
Pine Tree High School
Longview, TX05.2006
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Scheduling
- Team Collaboration
- Telephone Etiquette
- Appointment Scheduling
- Verbal and written communication
- Scheduling appointments
- Office Organization
- File Organization
- Hospitality services
- Work Prioritization
- Clerical Support
- Mail handling
- Call forwarding
- Data Entry
- Punctual and Reliable
- Call Answering and Routing
- Computer Proficiency
- Payment Processing
- Greeting and Seating Clients
- Basic Math
- Multi-Line Phone Systems
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Texas Driver's License
- National Registered Certified Medical Assistant (NRCMA)
- Licensed Vocational Nurse (LVN) - Texas Board of Nursing.
Timeline
Front Desk Receptionist
Ashton Podiatry
2016.08 - 2018.01
Medical Assistant/Receptionist
Podiatric Partners of Texas
2013.11 - 2016.07
Licensed Vocational Nursing Certification - Nursing
Navarro College
Associate of Applied Science - Radiologic Technology
Parker University
Medical Assistant Certification -
Remington College
High School Diploma -
Pine Tree High School
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Texas Driver's License
- National Registered Certified Medical Assistant (NRCMA)
- Licensed Vocational Nurse (LVN) - Texas Board of Nursing.
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