Brittany Ray
Ocala,FL
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Red Roof Inns, Inc.
Ocala, FL
07.2021 - 03.2023
- Greeted guests and assisted with check-in and check-out processes.
- Managed reservations using property management software to ensure accurate bookings.
- Responded to guest inquiries and resolved issues efficiently and courteously.
- Maintained cleanliness and organization of the front desk area for welcoming atmosphere.
- Processed payments and handled cash transactions securely and accurately.
- Communicated effectively with team members to streamline daily operations.
- Trained newly hired employees on front desk procedures and business operations.
Kitchen Associate
McAlister's Deli
Ocala, FL
06.2021 - 08.2021
- Prepared food items according to standardized recipes and company guidelines.
- Maintained cleanliness and organization of kitchen workstations and dining areas.
- Assisted in inventory management by stocking supplies and monitoring expiration dates.
- Followed recipes precisely while preparing meals according to customer orders.
Manager
Burger King
Ocala, FL
11.2014 - 08.2021
- Managed daily operations to ensure smooth restaurant functionality.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Associate and Training Manager
RaceTrac Petroleum, Inc.
Ocala, FL
08.2017 - 07.2018
- Maintained inventory accuracy using advanced tracking systems and regular audits.
- Assisted in training new staff on operational procedures and customer service standards.
- Facilitated communication between team members to enhance workflow efficiency and collaboration.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High school diploma -
Phoenix High School
Crossville, TNSkills
- Guest service
- Staff training
- Staff management
- Administrative skills
- Transaction processing
- Front desk management
- Inventory oversight
- Quality assurance
- Effective communication
- Attention to detail
- Time management
Timeline
Front Desk Associate
Red Roof Inns, Inc.
07.2021 - 03.2023
Kitchen Associate
McAlister's Deli
06.2021 - 08.2021
Associate and Training Manager
RaceTrac Petroleum, Inc.
08.2017 - 07.2018
Manager
Burger King
11.2014 - 08.2021
High school diploma -
Phoenix High School