Brittany Lassiter
Raleigh,NC
Summary
Motivated and dedicated professional seeking an opportunity to leverage skills and contribute to the growth of an organization. Strong work ethic and passion for excellence, eager to secure a position aligning with career goals. Committed to delivering exceptional results, confident in ability to make a meaningful impact and thrive in a dynamic work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Teacher
Wake County Public School
08.2023 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- I have experience as a Receptionist, by greeting incoming visitors professionally and provided friendly knowledgeable assistance.
- Also some clerical support by copying, faxing, filing documents.
Front Desk Customer Service Representative
Walmart
10.2022 - Current
- Reduced wait time by effectively managing multiple tasks simultaneously during peak hours.
- Performed various money center services to customers.
- Conducted thorough research to resolve complex customer issues, resulting in positive feedback from customers.
Data Entry Specialist
RTI INTERNATIONAL
05.2022 - 02.2023
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Advisor 1
CONCENTRIX/APPLE
04.2021 - 05.2022
- I also was cross trained for Customer Service Rep where I had with payment issues, delivery issues, and escalating order for customer satisfaction.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Customer Service Manager
Walmart
09.2013 - 02.2018
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier/Customer Service Rep
Family foods
07.2008 - 04.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Gates County High School
Gatesville, United States06.2010
Skills
- Classroom Management
- Motivating students
- Critical Thinking
- Financial Budgeting
- Organization skills
- Telephone skills
- Verbal and written communication
- Data Entry
- Customer Service
- Time management abilities
- Multitasking
- Adaptability and Flexibility
Volunteer Experience
I gave back a lot while I was in school for the kids. We had a Breakfast for Santa where we purchased gifts for not so fortunate children. We also did programs to help feed the community to everyone.
Certification
SETT certification
Timeline
Teacher
Wake County Public School
08.2023 - Current
Front Desk Customer Service Representative
Walmart
10.2022 - Current
Data Entry Specialist
RTI INTERNATIONAL
05.2022 - 02.2023
Advisor 1
CONCENTRIX/APPLE
04.2021 - 05.2022
Customer Service Manager
Walmart
09.2013 - 02.2018
Cashier/Customer Service Rep
Family foods
07.2008 - 04.2013
High School Diploma -
Gates County High School
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