Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Rivera

Delray Beach

Summary

High energy Store Manager In Training specializing in management of retail locations. Gifted in maintaining smooth operations of store function and overseeing all aspects of customer relations. Effective at encouraging teamwork among staff and loyalty among customers. Strengths in quick thinking, problem solving, and multi-tasking abilities.

Overview

12
12
years of professional experience

Work History

Store Manager in Training

CVS Pharmacy
11.2021 - Current
  • Composed staff schedule based on business traffic and staff strengths.
  • Lead new employee orientation and team transition.
  • Navigated intense customer/client relations, aiding lower level employees in conflict resolution through excellent customer service.
  • Upheld great standards of leadership for employees, consistently leading by example with exceptional customer service.
  • Ensured thorough inventory replenishment through BOH scan weekly.
  • Oversaw store operations in an interim store manager capacity, supporting locations whose managers were on leave or had left the company.
  • Lead teams of three separate locations through the inventory count process of the course of the 2024 fiscal year.

Store Operations Manager

CVS Pharmacy
08.2021 - 11.2021
  • Demonstrated exceptional customer service in order to create customer loyalty and welcoming store atmosphere.
  • Lead a team through day to day store functions while encouraging staff to work as a team, meet Carepass goals, and deliver unforgettable customer service.
  • Applied knowledge of CFR standards to obtain and maintain outstanding metrics in BOH accuracy to remove store from focus.
  • Assisted in the training of new colleagues to demonstrate the CVS standard of customer service and to implement company policies.
  • Responded to customer compliments, complaints, and questions on a daily basis.

Shift Supervisor

CVS Pharmacy
10.2016 - 08.2021
  • Ensured day to day operations of store ran smoothly and seamlessly.
  • Worked as a team with fellow associates to complete tasks assigned by upper management and assigned tasks based on individual abilities.
  • Demonstrated GOT (greet, offer help, thank) to each customer on sales floor in order to make sure their needs and wants were met.
  • Performed daily reconciling of money in office safe and cash registers.
  • Executed updating of planograms as needed.
  • Received truck twice weekly and stocked merchandise to shelves.
  • Executed displays, weekly signage changes, and ensured shelf labels and signage was up to date and accurate.
  • Established effective employee schedules and made adjustments if any conflicts arose unexpectedly.

Clerk/Cashier

CVS Pharmacy
03.2013 - 10.2016
  • Greeted and offered help to customers entering and exiting the store.
  • Ensured work area was clean and organized.
  • Helped customers to take advantage of weekly sales and Extracare rewards and sign up new members.
  • Operated cash register for cash, check, and credit card transactions.
  • Worked a flexible schedule to accommodate needs of the store.
  • Solved customer issues and handled concerns alongside management.

Beauty Advisor

CVS Pharmacy
10.2014 - 03.2015
  • Greeted clients on sales floor and helped create a welcoming environment.
  • Assisted customers with any beauty related questions or concerns as well as non beauty.
  • Recommended products based on customer concerns, and knowledge of products on the market.
  • Ordered products weekly based on sales and most popular items.
  • Attended trainings to familiarize myself with brands and network with other consultants in the area.
  • Encouraged customers to take advantage of weekly deals in order to create customer loyalty and upsell merchandise.
  • Modeled products we sell in the store in order to drive sales in incentive categories.


Education

High School Diploma -

Susan E Wagner High School
Staten Island, NY
06.2011

Skills

  • Customer service
  • Effective communication
  • Team leadership and coaching
  • Concept implementation
  • Vendor management
  • Goals and performance

Timeline

Store Manager in Training

CVS Pharmacy
11.2021 - Current

Store Operations Manager

CVS Pharmacy
08.2021 - 11.2021

Shift Supervisor

CVS Pharmacy
10.2016 - 08.2021

Beauty Advisor

CVS Pharmacy
10.2014 - 03.2015

Clerk/Cashier

CVS Pharmacy
03.2013 - 10.2016

High School Diploma -

Susan E Wagner High School

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Brittany Rivera