Brittany Robinson
North Little Rock,AR
Summary
Dynamic leader with a proven track record at Golden Beauty Supply, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional time management and communication skills. Achieved significant improvements in team performance and service delivery, showcasing a commitment to professionalism and excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Manager
Golden Beauty Supply
2020.04 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Certified Nursing Assistant
Robinson Nursing And Rehabilitation
2018.09 - 2020.04
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Housekeeping and Laundry Attendant
Robinson Nursing And Rehabilitation
2016.04 - 2018.09
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Assistant Manager
Little Caesars
2014.06 - 2016.03
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Diploma -
Stuttgart High School
Stuttgart, AR05.2006
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Work Planning and Prioritization
- Professional and Courteous
Timeline
Manager
Golden Beauty Supply
2020.04 - Current
Certified Nursing Assistant
Robinson Nursing And Rehabilitation
2018.09 - 2020.04
Housekeeping and Laundry Attendant
Robinson Nursing And Rehabilitation
2016.04 - 2018.09
Assistant Manager
Little Caesars
2014.06 - 2016.03
Diploma -
Stuttgart High School
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