Brittany Rodriguez
Houston,TX
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Montalbano Lumber
Houston, TX
07.2021 - 01.2023
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained organized sales floor, ensuring optimal presentation of merchandise.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve monthly sales targets.
- Conducted inventory checks to ensure stock availability and accuracy.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Server
Pappas Restaurants Inc.
Houston, TX
07.2018 - 07.2021
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new servers on menu items, service protocols, and POS system usage.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Administrative Assistant
Crawford Electrical Supply
Houston, TX
05.2017 - 07.2018
- Coordinated daily office operations, ensuring efficient workflow and timely communication among departments.
- Managed scheduling for meetings and appointments, optimizing time management for executives.
- Developed filing systems to enhance document retrieval and minimize processing delays.
- Assisted in preparation of reports and presentations, ensuring accuracy and adherence to deadlines.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
J Frank Dobie High School
Houston, TX06-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Strategic planning
- Multi-tasking strength
- Reliable and punctual
Languages
Spanish
Professional Working
Timeline
Sales Associate
Montalbano Lumber
07.2021 - 01.2023
Server
Pappas Restaurants Inc.
07.2018 - 07.2021
Administrative Assistant
Crawford Electrical Supply
05.2017 - 07.2018
High School Diploma -
J Frank Dobie High School