Brittany Shealy
Gilbert ,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Sales/Customer Service Representative
Walter P. Rawl and Sons
12.2011 - Current
- Communicate with customers through various channels such as phone, email, and in-person meetings.
- Enter customer orders accurately.
- Organize appointment times for deliveries.
- Invoice and manage payment.
- Managed and organized multiple spreadsheets efficiently.
- Interact with customers and showcase products at culinary events.
- Resolve customer concerns and complaints.
- Collaborate with various departments.
- Provide knowledge about product and pricing.
- Deliver exceptional customer service.
- Quickly adapt to new tasks.
- Efficiently manage tasks and workflows.
Customer Service Representative
US Foods
01.2006 - 11.2011
- Communicated with customers via phone and email.
- Entered orders into the system.
- Gained comprehensive understanding of various products.
- Addressed customer concerns promptly.
Education
High School Diploma -
Gilbert High School
Gilbert, SCSkills
- Customer service
- Communication
- Data entry
- Computer proficiency
- Problem resolution
- Time management
- Microsoft Excel
- Customer relations
- Relationship building
- Appointment scheduling
- Product knowledge
- Professional telephone demeanor
Timeline
Sales/Customer Service Representative
Walter P. Rawl and Sons
12.2011 - Current
Customer Service Representative
US Foods
01.2006 - 11.2011
High School Diploma -
Gilbert High School
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