Brittany Smith
Fort Collins,CO
Summary
Well-qualified Leasing Consultant, Caregiver and Team Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Apartment Leasing Consultant
Governor's Park Apartments
Fort Collins, CO
04.2021 - Current
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Verified tenant incomes and other information before accepting lease applications.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- 1+ year experiance with Yardi and CRM programs
Shift Manager
Taco Bell
Pueblo West, CO
03.2013 - 03.2022
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours and inventory movements.
Caregiver/ QMAP
Aspen House Assisted Living
Loveland, CO
07.2018 - 04.2021
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Host/Assistant Manager
Village Inn Pancake House
Pueblo West, CO
05.2015 - 10.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
High School Diploma -
Rocky Mountain Digital Academy
Colorado Springs, CO06.2015
Associate of Science - General Studies
Pueblo Community College
Pueblo, CO06.2015
Skills
- Application Processing
- Rental Pricing Strategies
- Leasing Terms and Specifications
- Customer Service
- Basic Mathematics
- Organized Mindset
- Local and State Laws
- Fair Housing Laws Knowledge
- Virtual Tours
- Managing Multiple Tasks
Timeline
Apartment Leasing Consultant
Governor's Park Apartments
04.2021 - Current
Caregiver/ QMAP
Aspen House Assisted Living
07.2018 - 04.2021
Host/Assistant Manager
Village Inn Pancake House
05.2015 - 10.2015
Shift Manager
Taco Bell
03.2013 - 03.2022
High School Diploma -
Rocky Mountain Digital Academy
Associate of Science - General Studies
Pueblo Community College
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