Brittany Smith
Fort Worth
Summary
Dynamic and goal-oriented professional with extensive experience in retail and customer service, notably at Sally Beauty. Proven ability to enhance store performance through effective teamwork and problem-solving. Skilled in cash register operation and maintaining high standards of client service, fostering loyalty and repeat business.
Overview
9
9
years of professional experience
Work History
Sales Associate
Claires
09.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Store Manager
Sally Beauty
12.2022 - 08.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Dog Groomer
Pet Smart
10.2020 - 11.2021
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
Sales Associate
Sally Beauty
08.2020 - 12.2020
- Contributed to team sales goals by consistently meeting or exceeding personal targets.
- Handled customer inquiries professionally, resolving issues promptly to maintain positive relationships.
- Coordinated special orders for hard-to-find items, enhancing customer satisfaction and loyalty.
- Increased sales by proactively engaging customers and showcasing firearm features.
Shift Leader
Arbys
08.2019 - 10.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Professional Dog Bather
Petsmart
03.2017 - 07.2018
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.
- Reduced wait times for appointments through effective time management skills and efficient use of resources.
- Provided exceptional customer service by actively listening to client concerns and addressing their pet''s specific needs during the bathing process.
- Ensured accurate record-keeping for all dogs under care, including any medical or behavioral issues that may impact service delivery.
Shift Leader
Arbys
10.2014 - 10.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
Saginaw High School
Fort Worth, TX2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Cash register operation
- Stocking and receiving
- Client service
- Store opening and closing
- Retail store operations
Timeline
Sales Associate
Claires
09.2023 - 03.2024
Assistant Store Manager
Sally Beauty
12.2022 - 08.2023
Dog Groomer
Pet Smart
10.2020 - 11.2021
Sales Associate
Sally Beauty
08.2020 - 12.2020
Shift Leader
Arbys
08.2019 - 10.2020
Professional Dog Bather
Petsmart
03.2017 - 07.2018
Shift Leader
Arbys
10.2014 - 10.2017
High School Diploma -
Saginaw High School
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