Brittany sorles
Dimitri's Coney Island
Clarkston
1
Certification
16
years of professional experience
Detail-oriented graduate of Police Cadet Academy with expertise in writing factual police reports and UD-10 crash reporting. Trained in active listening and military courtesy, with a focus on empathetic communication in challenging situations. Experienced in leading teams to achieve organizational goals while enhancing customer service and developing streamlined processes.
Work History
Server
2 Years 7 Months- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new staff on menu offerings, service protocols, and cash handling procedures.
- Resolved customer complaints promptly to maintain positive dining atmosphere and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Head of Operations
4 Years 10 Months- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Streamlined operational processes to enhance service delivery and client satisfaction
- Supervised counseling staff, ensuring adherence to best practices and compliance with regulatory standards.
- Established community partnerships to expand outreach efforts and enhance resources available for clients in need.
- Planned and assigned caseloads based on employee strengths, encouraging healthy workplace conditions through fair workload distribution.
- Advocated for clients' needs within the organization, ensuring they received appropriate services according to their individual goals and preferences.
- Maintained accurate scheduling for appointments and meetings, optimizing calendar management for executives.
Mortgage Loan Officer
1 Year 11 Months- Managed mortgage applications from submission to closing, ensuring compliance with regulations.
- Evaluated creditworthiness and financial histories to determine loan eligibility for clients.
- Collaborated with real estate agents and clients to facilitate seamless loan transactions.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Addressed and resolved client concerns swiftly, maintaining high levels of customer satisfaction and loyalty.
General Manager
6 Years- Started as a crew member, became an assistant manager, then became the general manager
- Led daily operations to ensure compliance with quality and service standards.
- Fostered a culture of customer service excellence through staff engagement initiatives and feedback systems.
- Mentored assistant managers, enhancing leadership skills and promoting career advancement within the team.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Led daily team meetings to discuss service goals and address challenges proactively.
Education
High school diploma - Criminal Justice
Associate - Criminal Justice
- Relevant Coursework: Police Cadet Academy
- Awarded Academy Completion Certificate
Skills
Customer engagement
Phone etiquette
Crisis management
Report writing
Customer service
Strong work ethic
Guest relations
Multitasking abilities
Ethical standards
Certification
Loan originator, April 2021 to Present, NMLS, MLO
Timeline
Server
Dimitri's Coney Island
01.2024 - CurrentRead More
Mortgage Loan Officer
Homelend USA
01.2021 - 12.2022Read More
Head of Operations
Genuine Solutions Counseling Center
01.2020 - 11.2024Read More
General Manager
Five Guys
01.2011 - 01.2017Read More
Waterford Mott High School
High school diploma from Criminal Justice
Read More
Oakland Community College
Associate from Criminal Justice
Read More