Brittany Stephens
Lakeland,FL
Summary
Adept at enhancing front office operations, I leveraged document management and customer service expertise at Therapeutic Rehab Specialists to streamline patient processing and improve satisfaction. My proactive approach in insurance verification and workflow oversight significantly boosted efficiency. Skilled in both interpersonal communication and technical tasks, I excel in dynamic environments, driving operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Therapeutic Rehab Specialists
07.2024 - Current
- Charges and documentation
- Payments/ Filing/ Verifications
- Report charges/ Lost Patient Reports/ Current Patient Reports
- Scheduling/ Billing/ Settlements
- De[posits/ Payroll
- Accounts Receivable
- Insurance Verification
- Acted as Physical Therapist Assistant
Documentation Systems Rep
Watson Clinic LLP
08.2022 - 08.2023
- Updated chart information
- created addendums
- created/ sent certified/ dismissal letters
- verified insurance
- scheduled referrals
- verified surgical codes
- created spreadsheets for weekly reports
- Customer Service
- Authorizations
Admissions Clerk
Lakeland Surgical & Diagnostic Center
06.2019 - 06.2020
- Answered/ transferred calls
- created charts
- verified insurance
- scheduled patients
- collected payments
- Updated medical information into charts
- processed referrals
- verified medical codes
- checked in/ out patients
- Customer Service
Education
High School Diploma -
Kathleen Senior High
Lakeland06.2014
Skills
Customer service expertise
Customer Service
Reception duties
Front Office Management
Insurance Verification
Document Management
Schedule Coordination
Opening and closing offices
Information Protection
Basic accounting
Workflow oversight
Departmental support
Phone and Email Etiquette
Certification
Phlebotomy Certified through Lakeland Regional Medical Center
Timeline
Front Office Coordinator
Therapeutic Rehab Specialists
07.2024 - Current
Documentation Systems Rep
Watson Clinic LLP
08.2022 - 08.2023
Admissions Clerk
Lakeland Surgical & Diagnostic Center
06.2019 - 06.2020
High School Diploma -
Kathleen Senior High
Phlebotomy Certified through Lakeland Regional Medical Center
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