Brittany Stone
Springfield Clinic Rehabilitation Services
New Berlin,IL
20
years of professional experience
Detail-oriented Patient Access Specialist with strong skills in patient scheduling, insurance verification, and HIPAA compliance. Proven ability to enhance patient satisfaction and streamline operations.
Work History
Patient Access Specialist
1 Year 3 Months- Managed insurance verification, confirming eligibility and benefits for comprehensive patient care.
- Coordinated appointment scheduling, optimizing clinic workflow and minimizing wait times for patients.
- Facilitated patient check-in processes, ensuring accurate data collection and efficient service delivery.
- Assisted in resolving patient inquiries, providing timely information to enhance overall satisfaction.
- Updated electronic health records with precision, maintaining compliance with regulatory standards.
- Collaborated with medical staff to streamline patient access workflows and improve operational efficiency.
- Trained new employees on system usage and patient interaction protocols to uphold service quality.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Sales Representative
3 Years 2 Months- Developed and maintained strong client relationships to drive sales growth.
- Analyzed customer needs to recommend tailored technology solutions.
- Collaborated with team to execute product demonstrations and presentations.
- Streamlined order processing procedures, improving overall efficiency in transactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Contributed to team objectives in a fast-paced a fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Teachers Aid
9 Months- Supported students' individual learning needs through personalized attention and encouragement.
- Assisted lead teacher in implementing age-appropriate educational activities and lesson plans.
- Monitored classroom behavior, ensuring a positive and productive learning environment.
- Collaborated with teaching staff to develop engaging materials that enhance student participation.
- Fostered relationships with parents, communicating student progress and addressing concerns effectively.
Teacher's Assistant
13 Years- Assisted in implementing age-appropriate learning activities and curriculum for diverse groups of children.
- Monitored student progress, providing feedback and assistance to enhance individual learning experiences.
- Supported classroom management by fostering positive behavior and promoting social skills among students.
- Collaborated with lead teachers to prepare materials and resources for daily lessons and activities.
- Maintained a safe and clean classroom environment, ensuring compliance with health and safety regulations.
- Developed strong relationships with parents, facilitating communication about children's progress and needs.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to educationalal excellence.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
Waitress
2 Years- Delivered exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to maintain menu accuracy and quality.
- Trained new team members on standards and best practices for service.
- Processed payments accurately, maintaining cash drawer integrity throughout shifts.
- Monitored the dining area for cleanliness and compliance with health regulations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma
Early Childhood Education - Early Childhood Education
Skills
Patient registration
Appointment scheduling
Patient scheduling
Patient check-in
Insurance verification
Authorization verification
Fee collection
Co-payment collection
Insurance billing
Front desk operations
Healthcare software
HIPAA compliance
Exceptional communication
Professionalism and ethics
Customer service
Multitasking and organization
Team collaboration
Problem-solving
Phone and email etiquette
Patient check-in
Payment processing
Team collaboration
Timeline
Patient Access Specialist
Springfield Clinic Rehabilitation Services
05.2025 - CurrentRead More
Sales Representative
CDS Office Technologies
01.2022 - 03.2025Read More
Teachers Aid
The Goddard School For Early Childhood Development
01.2021 - 10.2021Read More
Teacher's Assistant
Gingerbread House Daycare Center
06.2008 - 06.2021Read More
Waitress
New Berlin Travel Plaza Cafe
06.2006 - 06.2008Read More
New Berlin High School
High School Diploma
Read More
Capital Area Career Center
Early Childhood Education from Early Childhood Education
Read More