Results-oriented professional with extensive experience in retail management. Expertise in personnel development, relationship building, and optimizing daily operations to drive sales performance. Committed to implementing best practices that ensure service excellence.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Bath and Body Works, Limited Brands
Massillon
03.2024 - Current
Managed daily operations of retail store, ensuring smooth workflow.
Trained and supervised sales associates on customer service best practices.
Implemented visual merchandising strategies to enhance product displays.
Conducted inventory management to maintain stock levels and organization.
Developed staff schedules to optimize coverage during peak hours.
Monitored sales performance and identified areas for improvement in service.
Recruited, trained and supervised new employees.
Conducted daily store operations, including opening and closing procedures and cash handling.
Managed inventory tracking and physical inventory counts to minimize loss.
Resolved customer complaints in a timely manner.
Created weekly work schedules for store personnel.
Ensured compliance with safety regulations and company policies.
Assistant Manager
Bath and Body Works, Limited Brands
Massillon
10.2021 - 03.2024
Assisted in managing daily store operations and staff scheduling.
Trained new associates on product knowledge and customer service techniques.
Coordinated visual merchandising to enhance store presentation and appeal.
Handled customer inquiries and resolved issues to ensure satisfaction.
Monitored sales performance and provided feedback to improve service quality.
Supervised daily operations including scheduling shifts, assigning duties.
Sales Associate
Bath and Body Works, Limited Brands
Massillon
04.2017 - 10.2021
Assisted customers with product selection and provided personalized recommendations.
Maintained product displays and ensured shelves were well-stocked and organized.
Processed transactions efficiently using point-of-sale systems and cash handling procedures.
Educated customers about product features and benefits to enhance their shopping experience.
Assistant Manager
Lane Bryant
Canton
07.2012 - 04.2017
Assisted in managing daily store operations and staff scheduling.
Trained new associates on product knowledge and customer service techniques.
Coordinated visual merchandising to enhance store presentation and appeal.
Handled customer inquiries and resolved issues to ensure satisfaction.
Monitored sales performance and provided feedback to improve service quality.
Supervised daily operations including scheduling shifts, assigning duties.
Receptionist/Nursing Student
NorthEast Ohio Endocrinology
Canton
2007 - 2009
Managed phone calls, scheduling appointments, and confirming patient visits.
Maintained organized patient records and confidential information securely.
Assisted medical staff with administrative tasks and clerical support.
Managed patient check-in and check-out processes efficiently.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.