Brittany Thomas
Houston,TX
Summary
I'm a Energetic Leader successful at motivating and building positive team dynamics to accomplish aggressive goals. Experienced with high-pressure decision-making and emergency response coordination. Utilizes strong communication and problem-solving skills to manage emergency situations effectively. Knowledge of emergency protocols and team collaboration ensures efficient and timely dispatching.
Overview
10
10
years of professional experience
Work History
Sales Associate
OLD NAVY
Houston, Texas
02.2016 - 06.2019
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Used POS system to scan customer purchases, calculate prices and process transactions
- Bolstered customer satisfaction through enrollment in loyalty discounts and rewards programs
- Supported company mission and values through honesty, integrity and high-quality performance
- Assisted cashiers and customers with locating products, checking prices and tracking down replacements
- Welcomed guests and offered quick assistance to handle diverse needs
- Monitored customers for signs of fraud and theft to prevent store losses
- Assessed needs and recommended products aligned with customer budget and preferences
- Monitored aisles, restocked store shelves, organized store products and cleaned spills
- Unloaded, unboxed and transported merchandise and set up attractive displays
- Reduced shrink using thorough loss prevention directives and inventory management
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales
- Engaged customers and built connections to drive long-term sales.
Preschool Assistant Teacher
HOLY SPIRT EPISCOPAL
Houston, Texas
03.2019 - 05.2020
- Updated class bulletin boards with completed work to provide parents with overview of learning objectives
- Provided children with verbal praise and acceptance while providing clear and consistent expectations for behavior
- Supervised and controlled daily class functions for large and small class volumes of students
- Observed rules and regulations for health, safety and care of children
- Presented attractive, well-kept classrooms that encouraged student creativity, exploration and decision-making
- Assessed student developmental and educational needs on routine basis
- Coordinated snacks, meals, nap times and bathroom activities
- Cleaned classrooms, everyday use areas and rest rooms
- Assisted students, individually or in groups, with activities to present and reinforce learning concepts
- Helped children with personal hygiene and promoted improvements in self-care abilities
- Monitored students, classroom environment and playground activities to reinforce positive student behavior and promote safe and positive learning environment
- Supported lead teacher in monitoring and enforcing safety and compliance and developed behavioral guidelines for students
- Helped children meet targets for important skills with shapes, letters and colors
- Encouraged exploration and free play to help very young children learn
- Cleaned, tidied and sanitized classroom areas every day to give children safe spaces.
Phlebotomist
CSL PLASMA CENTER
Houston, Texas
05.2021 - 01.2022
- Cleaned, sanitized and maintained department equipment and work areas according to facility standards
- Verified specimen information, completed data entry and properly matched patient information to specimens
- Maintained specimen integrity from collection point and up to point transferred to technical staff
- Understood and adhered to HIPAA policies, procedures and regulations to maintain patient confidentiality
- Completed phlebotomy and associated tasks as per applicable SOPs for consistent and safe daily operations
- Collected arm samples or whole blood samples for testing
- Obtained units of blood from patients using venipuncture, finger stick, heel stick and arterial blood gas puncture methods
- Communicated calmly with blood donors to promote positive experience and generate repeat donations
- Explained collection procedures to patients, answered questions and helped each person feel comfortable with the process.
Private Nanny
Personal Employer
Houston, TX
08.2020 - Current
- Developed and implemented educational activities to promote cognitive and social development.
- Managed daily schedules, ensuring timely meals, naps, and recreational activities.
- Coordinated playdates and outings to enhance social interaction and engagement.
- Monitored behavior and provided guidance in conflict resolution among children.
Dispatching
Home Security Systems
Houston, TX
04.2024 - Current
- Continuously improved personal performance through participation in professional development courses related to emergency dispatching.
- Improved customer satisfaction with timely and accurate dispatching of taxis to requested locations.
- Enhanced community safety by efficiently dispatching emergency services to incidents based on priority and location.
- Assisted in meeting customer deadlines with timely preparation, packaging, and dispatching of finished goods from the mill site.
Education
Some College (No Degree) - Child Development/BUSINESS ECONOMICS
Business
Lone Star, TXHigh School Diploma -
WILLOWRIDGE HIGH SCHOOL
TexasSkills
- Customer service
- Sales and marketing
- Merchandising
- Public speaking
- Networking
- Organization
- Serve customers
- Promote products
- Merchandise display
- Donor screening
- Tracking specimens
- Teamwork
- Collaboration
- Multitasking
- Verbal communication
Timeline
Dispatching
Home Security Systems
04.2024 - Current
Phlebotomist
CSL PLASMA CENTER
05.2021 - 01.2022
Private Nanny
Personal Employer
08.2020 - Current
Preschool Assistant Teacher
HOLY SPIRT EPISCOPAL
03.2019 - 05.2020
Sales Associate
OLD NAVY
02.2016 - 06.2019
High School Diploma -
WILLOWRIDGE HIGH SCHOOL
Some College (No Degree) - Child Development/BUSINESS ECONOMICS
Business
Education and Training
I'm currently still in school. I took a break now I'm back ready for this adventure. While taking a break from school, I still gain a lot of knowledge and hands on skills. I became a phlebotomist then later a technician to also work on the plasma machine while learning basic general screening. Accomplishing those tasks in less than 90 days gave me the push I needed to get back into school. Maintaining 2 part-time and 1 full-time isn't easy but its very manageable. I handle everything with ease.