Brittany Tisdale
Rossville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Southeastrans
09.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative Team Lead
Roots Hair And Beauty
01.2015 - 09.2021
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Education
Associate of Arts -
West Hills College - Lemoore
Lemoore, CA05.2012
High School Diploma -
Ridgeland High School
Rossville, GA05.2010
Skills
- Retail Sales Customer Service
- Customer Relations
- Business Development Understanding
- Report Creation
- Microsoft Excel
- Microsoft Word
- Team Development
- Critical Thinking
- Order Processing
- Quality Control
- Typing Proficiency
- Conflict Resolution
Certification
- CNA - Certified Nurse Assistant
Timeline
Customer Service Representative
Southeastrans
09.2021 - Current
Customer Service Representative Team Lead
Roots Hair And Beauty
01.2015 - 09.2021
Associate of Arts -
West Hills College - Lemoore
High School Diploma -
Ridgeland High School
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