Brittany Tomlin
Sarasota,FL
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Beachside Hospitality Group. Proven ability to enhance guest engagement and streamline operations, resulting in improved service efficiency. Experienced in cash handling and training staff to uphold high service standards, fostering loyalty and repeat business.
Overview
2
2
years of professional experience
Work History
Server
Beachside Hospitality Group
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Head Hostess
Tandoor Indian Cuisine and Fine Dining
07.2024 - 12.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Head Hostess
Bird Key Yacht Club
07.2023 - 11.2023
- Managed reservations via phone and walk-ins, ensuring efficient scheduling.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Education
Bachelor Of Accountancy - Business
Norfolk State University
Norfolk, VA11.2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Beachside Hospitality Group
12.2024 - Current
Head Hostess
Tandoor Indian Cuisine and Fine Dining
07.2024 - 12.2024
Head Hostess
Bird Key Yacht Club
07.2023 - 11.2023
Bachelor Of Accountancy - Business
Norfolk State University