Brittany Turner
Hot Springs ,AR
Summary
Proven leader in sales and customer satisfaction at Courtyard By Marriott, I've significantly boosted annual revenue through strategic negotiations and targeted sales strategies. Expert in sales training and leadership, my approach combines revenue growth expertise with exceptional service, fostering both team and client loyalty. Achievements include establishing long-term key account contracts and leading high-performing sales teams.
Overview
4
4
years of professional experience
Work History
Director of Sales
Courtyard By Marriott
04.2022 - Current
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Sales Manager
Courtyard By Marriott
01.2021 - 04.2022
- Contributed to annual budget planning by setting realistic sales targets based on historical data and market trends.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries or concerns.
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
- Participated in industry events such as trade shows and conferences to network with potential clients and promote the hotel brand.
Front Desk Supervisor
Courtyard By Marriott
06.2020 - 01.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Front Desk Agent
Courtyard By Marriott
01.2020 - 06.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Bachelor of Arts - Accounting And Business Management
University of Phoenix
Tempe, AZ05.2027
High School Diploma -
Lakeside High School
Hot Springs05.2013
Skills
- Sales training and leadership
- Revenue Growth
- Sales funnel management
- Sales team training
Timeline
Director of Sales
Courtyard By Marriott
04.2022 - Current
Sales Manager
Courtyard By Marriott
01.2021 - 04.2022
Front Desk Supervisor
Courtyard By Marriott
06.2020 - 01.2021
Front Desk Agent
Courtyard By Marriott
01.2020 - 06.2020
Bachelor of Arts - Accounting And Business Management
University of Phoenix
High School Diploma -
Lakeside High School
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