Brittany Tyler
Clarksville,TN
Summary
Skilled property management professional experienced in tenant relations, quick conflict resolution, office management and maintenance coordination. Deep understanding of resident preferences and business operations requirements. Offering excellent organizational, time management, and leadership abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Manager
Freeman Webb Company
Clarksville, TN
05.2023 - Current
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Compiled reports on website traffic, conversions, and other metrics.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
- Saved money by operating community within budget.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Drove facility growth and increased resident morale by planning special activities.
- Improved NOI through rent growth and expense management.
- Partnered with maintenance to ensure vacant apartments are ready at all times.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Compiled and conveyed operational and financial data to regional manager.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Multisite Community Assistant Manager
Freeman Webb Company
Clarksville, TN
03.2022 - 05.2023
- Researched and analyzed community needs to determine program directions and goals.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Inspected and coordinated general maintenance & repairs regularly on properties to identify deficiencies and keep facilities operational and attractive.
- Handled security deposit refunds.
- Conducted tours of vacancies with prospective tenants.
- Collected rental fees, deposits and other payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Investigated and settled tenant conflicts and property violations using persuasive communication skills and expert knowledge of leasing agreements to foster pleasant living environment for residents.
- Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Drove facility growth and increased resident morale by planning special activities.
Leasing Professional
Freeman Webb Company
CLARKSVILLE, TN
12.2019 - 03.2022
- Promoted property to businesses in local area through marketing collateral, social media, phone calls, and email messages.
- Conducted background checks on applicants.
- Encouraged prospective tenants to fill out applications after property tours.
- Contacted and followed up with tenants on renewal notices.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Checked rental eligibility by following company's verification process.
- Led informative personalized tours to prospective tenants and offered valuable information resulting in new leases.
- Coordinated maintenance and repair requests
Education
Some College (No Degree) - Education
Austin Peay State University
Clarksville, TNSkills
- Monthly Fee and Payment Collection
- Administrative Leadership
- Client Relations
- Contract Negotiation
- Financial Budgeting and Reporting
- Maintenance Oversight
- Knowledge of Leasing and Market Conditions
- Vacancy Marketing
- Multi-Family Property Management
- Community Marketing
- Schedule Coordination
- Interior Renovations
- Daily Operations Management
- Payment Processing
- Sale and Rental Recordkeeping
- Tenant and Eviction Laws
Certification
- National Apartment Association- Certified Apartment Leasing Professional (CALP)
- Google Ads- Search Ads
Memberships
- National Apartment Association
- Greater Nashville Apartment Association
- Property Management Association of Clarksville
Software
- Yardi One
- Yardi Voyager
- Rent Cafe
- Rent Cafe CRM
- Yieldstar
- Real Page
- Knock CRM
- Blue Moon Lease
- Microsoft Office
Timeline
Community Manager
Freeman Webb Company
05.2023 - Current
Multisite Community Assistant Manager
Freeman Webb Company
03.2022 - 05.2023
Leasing Professional
Freeman Webb Company
12.2019 - 03.2022
Some College (No Degree) - Education
Austin Peay State University