Brittany West
Syracuse,NY
Summary
Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
10
10
years of professional experience
Work History
Server
Tully's Good Times
Syracuse, NY
04.2024 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided exceptional service to high volume of daily customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Operations Manager
FedEx
Syracuse, NY
09.2022 - Current
- Built strong operational teams to meet process and production demands.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Delegated work to staff, setting priorities and goals.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
FOH Manager
Native Grill & Wings
Sierra Vista, AZ
06.2015 - 08.2020
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
- Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Handled complaints, settled disputes and resolved customer conflicts.
- Assisted staff by serving food and beverages or bussing tables.
Assistant Manager
Dollar General Market
Huachuca City, AZ
12.2017 - 04.2019
- Created reports on sales trends, inventory levels, and financial data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated inventory, stocking and ordering.
- Prioritized and organized tasks to efficiently accomplish goals.
- Worked effectively in team environments to make the workplace more productive.
Education
Associate of Applied Science - Forensic Science
Herkimer CCC
Herkimer, NY05-2015
High School Diploma -
Phoenix
Phoenix, NY06-2012
Skills
- Customer service
- Order processing
- Food safety
- Cash handling
- Inventory management
- Client relationship management
- Positive and professional
- Upselling techniques
- Tableside etiquette
Accomplishments
- Employee of the Month - FedEx
- Senior Key for Physical education
- Character sport awards
References
References available upon request.
Timeline
Server
Tully's Good Times
04.2024 - Current
Operations Manager
FedEx
09.2022 - Current
Assistant Manager
Dollar General Market
12.2017 - 04.2019
FOH Manager
Native Grill & Wings
06.2015 - 08.2020
Associate of Applied Science - Forensic Science
Herkimer CCC
High School Diploma -
Phoenix
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