Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Whitcomb

Westfield,NY

Summary

Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I am an organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Server/Bartender Trainer

EBC West
01.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Conducted employee training on all aspects of the business.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Tasting Room Associate

Mazza Chautauqua Cellars, 5&20 Spirits And Brewing
05.2022 - 08.2022
  • Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
  • Managed tasting room inventory.
  • Poured wines according to quality and service standards.
  • Provided informed wine suggestions to tasting room guests.
  • Memorized the business history to relay the information to customers.

Server

Webb's Captains Table
05.2017 - 08.2020
  • Between August 2020 and May 2023 I was not working for this business but started back up June 2023.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Bachelor of Science - Exercise Science

SUNY At Fredonia
Fredonia, NY
12.2021

Skills

  • Natural Leadership
  • Menu Item Recommendation
  • Dining Crew Workflow Optimization
  • Server Training
  • Cool Under Pressure
  • Transactions and Cash Handling

Timeline

Tasting Room Associate

Mazza Chautauqua Cellars, 5&20 Spirits And Brewing
05.2022 - 08.2022

Server/Bartender Trainer

EBC West
01.2021 - Current

Server

Webb's Captains Table
05.2017 - 08.2020

Bachelor of Science - Exercise Science

SUNY At Fredonia

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