Brittany Wilson
Dallas,GA
Summary
Dynamic Assistant Manager with a proven track record at 1st Franklin Financial, excelling in staff supervision and development, and enhancing customer satisfaction. Skilled in money handling and fostering team leadership, I significantly improved service quality by training new hires and streamlining operations. Expert in problem-solving and multitasking, consistently meeting and exceeding performance goals.
Overview
10
10
years of professional experience
Work History
Assistant Manager
1st Franklin Financial
11.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Responsible for identifying customers needs in a timely and efficient manner.
- Collections on all outstanding accounts.
- Processes loans, processing payments, verifies cash and endorsements.
- Handles all legal filings, and court proceedings for outstanding payments.
- Computer skills, filing skills.
- Training new hires to ensure excellent customer service,
Johnny's Pizza
Server
07.2014 - 09.2023
- Creating and maintaining long lasting relationships with customers.
- Maintaining a clean and organized area including restocking supplies, cleaning restrooms and dining area.
- Handling customers complaints.
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
- Maintained compliance with local health department regulations by enforcing strict sanitation practices and food handling guidelines.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Villa Rica High School
Villa Rica, GA07.2018
Skills
- Money Handling
- Organizational Skills
- Active Listening
- Attention to Detail
- Product and service knowledge
- Staff Supervision
- Staff Training and Development
- Task Delegation
- Team Leadership
- Decision-Making
- Multitasking Abilities
- Problem-Solving
Timeline
Assistant Manager
1st Franklin Financial
11.2020 - Current
Johnny's Pizza
Server
07.2014 - 09.2023
Villa Rica High School
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