Brittany Young
Indianapolis ,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Anthem
08.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assist provider offices with claim information
Customer Service Representative
Walmart
06.2020 - 08.2021
- Actively listened to customers, handled concerns quickly
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
Forklift Operator
DHL
09.2017 - 03.2020
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Always Exceeded the Daily Rate of Production +
Shift Manager
Rallys Fast Food Resturant
09.2015 - 06.2017
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN06.2017
Skills
- Information Security
- Data Collection
- Paperwork Processing
- Scheduling
- Appointment Scheduling
- Data Entry
- Account Updating
- Complaint Resolution
Timeline
Customer Service Representative
Anthem
08.2021 - Current
Customer Service Representative
Walmart
06.2020 - 08.2021
Forklift Operator
DHL
09.2017 - 03.2020
Shift Manager
Rallys Fast Food Resturant
09.2015 - 06.2017
High School Diploma -
Warren Central High School
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