Brittany Anne Gill
Monroe,NC
Summary
Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PRO- Customer Service Associate
Lowes
2024.03 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Assistant Manager
Pressly Playcation Station
2021.06 - 2023.05
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Crew member
Bojangles
2019.01 - 2021.06
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Server
Waffle House, Grill OP
2018.07 - 2018.12
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate - Veterinary Technology
Penn Foster Career School
Scranton, PA09.2025
North Gaston High
Dallas, Nc2017
Skills
- Staff Management
- Time Management
- Financial Management
- Managing Multiple Priorities
- Customer Service and Satisfaction
- Microsoft Office Expertise
- Database Administration
- Telephone Skills
- Office Equipment Operation
Problem Resolution
Team Collaboration
Product Knowledge
Complaint Handling
Assertiveness
Customer Relationship Management (CRM)
Sales closing
Inventory Control
Account Management
Certification
Fear Free Certified
Timeline
PRO- Customer Service Associate
Lowes
2024.03 - Current
Assistant Manager
Pressly Playcation Station
2021.06 - 2023.05
Crew member
Bojangles
2019.01 - 2021.06
Server
Waffle House, Grill OP
2018.07 - 2018.12
Associate - Veterinary Technology
Penn Foster Career School
North Gaston High