Brittany Nicole Gist
New Orleans,LA
Summary
Experienced sales professional swiftly adapts to new situations, company cultures and work processes. Using a unique blend of skills from a variety of experience to strengthen my role as a professional within sales and marketing. Demonstrates strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Professional
Carter's Collective Fine Jewelry
10.2022 - Current
- Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
- Remained up to date on current offerings and company processes
- Investigated and resolved reported customer issues for improved customer satisfaction
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Overcame objections with successful product demonstrations and persuasive communication skills
- Conferred with managers to develop methods and procedures to increase sales and promote business
Receptionist
North Jones Animal Hospital
01.2022 - Current
- Organized and managed a schedule for two veterinarians, five technicians and 35+ clients a day
- Additional roles included chart and medication management, and new patient and client intake
- Routed messages, coordinated appointments and directed personnel to various departments
- Greeted incoming clients and directed individuals to appropriate personnel.
Customer Engagement Leader
PetSmart
01.2020 - 03.2022
- Responsible for fostering PetSmart's culture, assisting customers around the store and providing resolutions to patrons
- Pushed for a focus on customer service for a team of 30+ people and saw a 10% improvement in customer satisfaction surveys within a six-month period
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Followed up with customers to offer additional support and check resolution satisfaction
- Met personal, team and company goals in customer service environment
- Collaborated across departments to resolve customer-related issues.
Public Relations and Marketing Assistant
College of Arts, University of Southern Mississippi
05.2019 - 12.2021
- Developed design work in print and digital mediums
- Maintain active social media accounts, monitoring engagement as well as assembling a weekly newsletter for the arts programs
- Conducted tracking through Hootsuite, Google Analytics
- Utilized Constant Contact to coordinate the weekly newsletter highlighting the students and faculty across five arts programs at the university
- Assisted in the social media marketing for Festival South of Hattiesburg
- Responsible for designing, scheduling, and monitoring daily newsletters and various social media accounts
- Managed social media channels and content on Facebook, Twitter, Instagram
- Successfully coordinated with the event managers, and graphics team to promote up to 4 individual daily events over the course of 16 weeks.
Education
Bachelor of Arts (B.A.): Advertising and Public Relations -
University of Southern Mississippi
Hattiesburg, Mississippi12.2021
Skills
- Product and Service Sales
- Market Research and Analysis
- Strategic Planning
- Digital Marketing
- Salesforce
- Google analytics
- Hootsuite
- Sprout Social
- Objection handling
- Upselling and Cross Selling
Certification
- Hootsuite- Social Marketing
- Google Analytics for Beginners
- Applied Jewelry Professional- Gemological Institute of America
- Certified Sales Professional- Jewelers of America
Timeline
Sales Professional
Carter's Collective Fine Jewelry
10.2022 - Current
Receptionist
North Jones Animal Hospital
01.2022 - Current
Customer Engagement Leader
PetSmart
01.2020 - 03.2022
Public Relations and Marketing Assistant
College of Arts, University of Southern Mississippi
05.2019 - 12.2021
Bachelor of Arts (B.A.): Advertising and Public Relations -
University of Southern Mississippi
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