Performance-driven aviation professional seeking a challenging position in aviation simulator maintenance. Bringing exceptional work ethic and technical expertise, I am a highly motivated, professional, and enthusiastic employee.
• Troubleshot and resolved customer’s issues working within the GDSS and subsystems such as Remedy, CAMPS, Range Facility Management Support System (RFMSS) and GATES.
• Managed the Tier 2 global helpdesk for both NIPR and SIPR and exercise domains for all subsystems.
• Assisted Flight Managers in all Areas of Responsibility (AOR) to schedule aircraft, crew members, and maintenance through Tanker Airlift Control TACC and Air Mobility Command Center.
• Aided in the development of new Operating Instructions and troubleshooting manuals for GDSS, CAMPS, RFMSS, and GATES for new employees.
• Tested new software and identified issues prior to worldwide software implementation for GDSS.
• Reported system discrepancies to software developers for correction and found alternate solutions.
• Vetted enrollment and created user accounts for both NIPRNet and SIPRNet.
• Monitored Air Tasking Orders for all areas of responsibility worldwide and troubleshot any issues within the subsystems to ensure mission planning and mission success.
Technical Skills: Technical Troubleshooting, Regulatory Compliance
Software Proficiency: Microsoft Office Suite, T-Sharp, SharePoint, PowerBI, etc
Analytical Skills: Critical Thinking, Problem Resolution, Attention to Detail
T-Sharp
Global Decision Support System (GDSS)
SharePoint
Range Facility Management Support System (RFMSS)
Global Air Transportation Execution System (GATES)
Consolidated Air Mobility Planning System (CAMPS)
NIPRNet, SIPRNet
Access, Excel, OneNote, Outlook, PowerPoint, Publisher, Word
PowerBI
Possess a Secret – SCI security clearance (DCID 1/14 Eligible) with a date of investigation as of 2/8/2021, ensuring compliance with industry security standards.