Brittina Washington
Monroe,La
Overview
10
10
years of professional experience
Work History
Business Owner/Operator
Forever Sunshine Sweets
Monroe, Louisiana
01.2016 - 12.2025
- Demonstrated strong team leadership and supervisory experience, overseeing daily operations and guiding staff to meet business goals.
- Utilized effective communication and interpersonal skills to motivate, mentor, and train team members while maintaining excellent customer relationships.
- Successfully managed multiple priorities in a fast-paced environment, adapting quickly to changing customer demands and operational needs.
- Applied problem-solving skills with a proactive approach to identify operational challenges and implement effective solutions.
- Maintained high standards of organization and attention to detail across inventory management, scheduling, productio. and customer orders.
- Increased sales and built long-term customer relationships through consultative selling, upselling products, and providing personalized recommendations to meet client needs.
- Utilized creative approaches to decorate cakes and other pastries.
- Researched industry best practices to ensure competitive advantage in the marketplace.
Customer Service Representative
Sagility
09.2022 - 03.2024
- Demonstrated strong team leadership and supervisory experience, overseeing daily operations and guiding staff to meet business goals.
- Utilized effective communication and interpersonal skills to motivate, mentor, and train team members while maintaining excellent customer relationships.
- Successfully managed multiple priorities in a fast-paced environment, adapting quickly to changing customer demands and operational needs.
- Applied problem-solving skills with a proactive approach to identify operational challenges and implement effective solutions.
- Maintained high standards of organization and attention to detail across inventory management, scheduling, productio. and customer orders.
- Increased sales and built long-term customer relationships through consultative selling, upselling products, and providing personalized recommendations to meet client needs.
- Utilized creative approaches to decorate cakes and other pastries.
- Researched industry best practices to ensure competitive advantage in the marketplace.
Education
Bachelor - Psychology
Southern New Hampshire University
11.2025
Associate in Science (A.S.) - Accounting
Southern New Hampshire University
Manchester, NH05.2024
Skills
- Small business operations
- Sales tactics
- Financial reporting
- Attention to detail
- Driven and determined
- Decision-making
- Critical thinking
- Customer service
Timeline
Customer Service Representative
Sagility
09.2022 - 03.2024
Business Owner/Operator
Forever Sunshine Sweets
01.2016 - 12.2025
Bachelor - Psychology
Southern New Hampshire University
Associate in Science (A.S.) - Accounting
Southern New Hampshire University