Brittish Condry
Marietta,Georgia
Summary
Certified Emergency Medical Technician with over 7 years of experience in acute care facilities and emergency medical services. Proven expertise in patient safety, scheduling, and delivering urgent medical care in high-pressure environments. Adept at performing CPR, bandaging wounds, and communicating vital information to hospital staff for optimal patient care.
Overview
7
7
years of professional experience
Work History
CSR
Piedmont Urgent Care By Wellstreet
Sandy Springs
10.2022 - 10.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
EMT
AmeriPro EMS
Atlanta, GA
11.2021 - 04.2024
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
EMT-Basic
AMR
Riverdale, GA
12.2017 - 03.2021
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Education
Associates - Nursing
Georgia Highlands
Marietta, GABasic Courses -
Mattie T. Blount High
Eight Mile, AL05.2007
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Customer Service
- Active Listening
- Critical Thinking
- Professional telephone demeanor
- Problem-solving abilities
- Conflict Resolution
- Microsoft Outlook
- Computer Proficiency
- Customer Relations
- Documentation
- Data Entry
- Office equipment proficiency
- Scheduling
- Administrative Support
- Product Knowledge
- Appointment Scheduling
- Follow-up skills
- Reading Comprehension
Timeline
CSR
Piedmont Urgent Care By Wellstreet
10.2022 - 10.2024
EMT
AmeriPro EMS
11.2021 - 04.2024
EMT-Basic
AMR
12.2017 - 03.2021
Associates - Nursing
Georgia Highlands
Basic Courses -
Mattie T. Blount High