Brittney Baker

• Served beverages and cocktails to guests throughout casino, directly enhancing guest satisfaction and encouraging repeat visits through friendly demeanor and positive attitude.
• Experienced in taking orders, preparing drinks, and providing excellent customer service in a fastpaced environment
• Recognized by staff and customers as a leader in delivering exceptional customer service.
• Prepared and served alcoholic and nonalcoholic beverages according to company standards
• Utilized upselling techniques to increase sales and profits
• Handled cash transactions and made accurate change quickly and efficiently
• Ensured efficient workflow by handling multiple tasks simultaneously efficiently and effectively
• Maintained high standards of sanitation and cleanliness of bar and surrounding area
• Cultivated and maintained strong relationships with customers, fostering loyalty and repeat business.

• Input medical records to ensure proper documentation
• Streamlined filing, organizing, and maintenance of medical records to enhance accessibility and compliance
• Thorough knowledge of HIPAA regulations and compliance
• Skilled in problem solving and maintaining medical records in an organized and accurate manner
• Resolved issues and maintained organization and accuracy of medical records, ensuring reliable information retrieval
• Demonstrated strong organizational skills while managing multiple tasks efficiently
• Performed data entry, scanning, and indexing of medical records, contributing to efficient record management
• Ability to handle sensitive and confidential information with discretion

Fulfilled internship requirements for pharmacy technician program, gaining hands-on experience.

• Processed and dispensed medications for patients at VA Medical Center, ensuring timely access to necessary treatments.
• Prepared and labeled prescription orders with accuracy and efficiency, contributing to patient safety and satisfaction.

• Conducted outbound calls to generate leads and effectively promote products, contributing to increased client engagement.
• Generated new leads through targeted cold calling efforts, expanding the company''s client base.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Managed a high volume of calls daily while maintaining professionalism and efficiency.
• Informed current and prospective customers of promotions and new or upgraded products, enhancing customer awareness and interest.
• Delivered tailored sales pitches to potential customers, adapting approach to meet specific needs and improve conversion rates.
• Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
• Improved overall call quality by adhering to company guidelines and best practices consistently.
• Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.