Brittney Bates
Cedar Bluff,VA
Summary
Dynamic and results-driven professional with extensive experience at Hard Rock Casino, excelling in cash handling and effective communication. Proven ability to enhance customer satisfaction and loyalty through exceptional service and problem-solving skills. Adaptable team player committed to maintaining high standards in fast-paced environments while achieving operational efficiency.
Overview
8
8
years of professional experience
Work History
Cashier
Hard Rock Casino
10.2024 - Current
- Assisted customers with inquiries, providing exceptional service and support.
- Handled cash, credit, and debit transactions while ensuring compliance with gaming regulations.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Managed customer wait times effectively during peak hours to enhance satisfaction levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
General Laborer
Bates Family Farm LLC
09.2018 - 05.2025
- Operated farm machinery to assist with planting and harvesting crops.
- Maintained cleanliness and organization of work areas and equipment.
- Assisted in the implementation of safety protocols on the farm.
- Collaborated with team members to ensure efficient workflow during peak seasons.
- Supported inventory management by tracking supplies and materials used daily.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Performed quality checks on products and materials to identify any defects.
- Performed tasks on making skin and fragrance products
- Labeled, bottled, capped products
- Answered calls efficiently and in a timely manner
- Stocked and kept inventory on shelves of said products
Sandwich Artist
Subway
09.2022 - 12.2022
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Managed customer wait times effectively during peak hours to enhance satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Kept food products up to date and correctly temperatured for health safety
- Kept kitchen areas clean to keep from cross contamination and allergy issues
Education
No Degree - Business Administration
Southwest Virginia Community College
Richlands, VAHigh School Diploma -
Lebanon High School
Lebanon, VA05-2021
Skills
- Cash handling
- Working fast-paced
- Multi-tasking
- Effective communication
- Problem-solving and communication
- Willingness to learn
- Organization and adaptability
- Sales
Timeline
Cashier
Hard Rock Casino
10.2024 - Current
Sandwich Artist
Subway
09.2022 - 12.2022
General Laborer
Bates Family Farm LLC
09.2018 - 05.2025
No Degree - Business Administration
Southwest Virginia Community College
High School Diploma -
Lebanon High School