Brittney Blow
Calera
Summary
Dedicated Pharmacy Technician with proven expertise in customer service, inventory management, and training staff. Committed to enhancing operational efficiency and ensuring patient satisfaction through attention to detail and effective problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Hoover
01.2020 - Current
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Assisted pharmacists in medication preparation and dispensing procedures.
- Managed inventory levels and restocked pharmaceutical supplies to ensure availability for customer needs.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Trained new pharmacy staff on operational procedures and safety protocols.
- Utilized pharmacy management software for prescription tracking and record keeping.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure safe dispensing of only unexpired products.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Resolved customer complaints promptly, maintaining professionalism to enhance customer satisfaction.
- Assisted in training new employees on pharmacy procedures.
Operations Manager
CVS
Hoover
01.2018 - Current
- Coordinated daily operations for retail pharmacy and health services.
- Managed inventory levels to ensure stock availability and meet customer demand.
- Trained and supervised staff on operational procedures and customer service standards.
- Implemented process improvements to enhance workflow efficiency and productivity.
- Maintained compliance with safety regulations and company policies in all operations.
- Scheduled employee shifts to optimize coverage during peak hours.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed daily operations, implementing strategies to align with business plans and profitability goals.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures to enhance quality, customer service, and logistics management.
Education
High School Diploma -
Chilton County HIgh
Clanton, AL05-2011
Skills
- Prescription processing
- Medication preparation
- Medication therapy management
- Pharmacy software usage
- Compliance adherence
- Inventory management
- Customer relationship management
- Staff supervision
- Employee training
- Time management
- Problem solving
- Conflict resolution
Certification
- Pharmacy Tech License
Timeline
Pharmacy Technician
CVS Pharmacy
01.2020 - Current
Operations Manager
CVS
01.2018 - Current
High School Diploma -
Chilton County HIgh